Agent de Recouvrement / Collections Agent Montréal, QC Montréal, QC

Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries. Due to an increase in performance and market share, we are looking for an experienced bank card collection agent that is fully licenced with the OPC. Third party debt collections experience is an asset, but we are willing to train the right candidates. Must be able to work the required full time, daytime hours. We are looking to hire 10 agents to start immediately. We offer an excellent salary and bonus opportunities. Job Type: Full Time, Permanent, On site (No remote work) Job Location: 1117, Ste-Catherine O., Montreal, QC H3B 1H9 Required Hours: Monday: 8:30 am - 4:30 pm Tuesday: 8:30 am - 7:00 pm Wednesday: 8:30 am - 4:30 pm Thursday: 8:30 am - 4:30 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per month: 8:30 am - 11:30 pm Compensation: Competitive salary and health benefits plus commission and bonuses. Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries. Negotiate payment terms and methods using critical thinking and probing questions to overcome objections. Maintain compliance by use of proper policy, procedures, and scripts. Accurately record all details of communications and activities within the system. Proactively monitor and investigate accounts to locate pertinent information to aid collection. Identify cases for special handling according to company criteria, including legal actions and asset attachment. Maintain a clean and secure work environment. Ensure collection goals are obtained. Qualifications Third party debt collections experience is an asset, but we are willing to train the right candidates. Must be bilingual in English and French. Must have experience using third-party bank database systems. Strong negotiation and customer service skills. Consistent follow-through skills. Detail-oriented, organized, efficient and able to multi-task in a fast-paced environment. Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook. Superior oral and written communication skills. Excellent attendance record. Benefits Competitive salary, paid training, and a commission structure. Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses. Group Benefits (health, life, dental insurance plan - for full time employees). Career advancement and promotional opportunities. If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd. would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience. We are an inclusive employer with a commitment to building a diverse workforce. All qualified candidates are encouraged to apply.

The agent will conduct inbound and outbound collection calls to negotiate payments and resolve customer inquiries. They are also responsible for maintaining compliance, accurately recording communication details, and monitoring accounts to meet collection goals.

Candidates must be bilingual in English and French and possess experience with third-party bank database systems. Strong negotiation skills, attention to detail, and the ability to work in a fast-paced environment are essential.

• Health benefits • Commission • Bonuses • Paid training • Life insurance • Dental insurance • Career advancement

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Debt collection
• Negotiation
• Customer service
• Bilingual
• Critical thinking
• Database management
• MS Word
• MS Excel
• MS Outlook
• Communication
• Multi-tasking
• Attention to detail
• Problem solving
• Compliance

• Finance & Accounting
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available