Product Support Specialist

Job summary

The Product Support Specialist is responsible for driving market share growth for assigned products through specialized sales and business development activities. They work closely with technical teams to execute go-to-market strategies and provide customer insights to support product development.

Job details

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: The Product Support Specialist is an integral part of the Finning Business Development or Aftermarket Support team, responsible for driving market share growth of their assigned products or services. This interdisciplinary role is accountable for the commercial success of their allocated product groups or services within an assigned geography or customer base. This is a specialty role responsible for the introduction and sales of specialized solutions, services, products and parts to new or existing customers. Primary responsibility is to grow specific commodity, solution or service sales within a given territory or customer base. It is a secondary position on any account to the Product Support Sales Representative. Job Description: Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions. Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development. Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed). Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business. Education & Experience: Bachelor of Business Administration or an equivalent Technical and/or Parts experience is an asset 2 years technical of technical sales experience Ability to demonstrate results in marketing or sales operations, understanding deeply how to capture the attention of internal sales teams and external channel partners and customers Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience Self-driven, tenacious, and optimistic - infusing everyone in the office with energy, passion, and positivity At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What you’ll do

The Product Support Specialist is responsible for driving market share growth for assigned products through specialized sales and business development activities. They work closely with technical teams to execute go-to-market strategies and provide customer insights to support product development.

Requirements

Candidates should have at least 2 years of technical sales experience and a Bachelor of Business Administration or equivalent technical/parts experience. Strong presentation, persuasion, and communication skills are required to effectively engage with internal teams and external customers.

Listed skills

• Business development · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical sales
• Business development
• Product support
• Market share growth
• Sales operations
• Presentation skills
• Persuasion
• Customer relationship management
• Strategic planning
• Market analysis
• Product demonstration
• Communication
• Problem solving
• Collaboration
• Competitive Environment
• Go-to-Market Strategy
• Optimism
• Positivity
• Business Development
• Business Administration
• Business Education
• Customer Service
• Disabilities
• Sales
• Geography
• Marketing
• Market Share
• New Product Development
• Persuasive Communication
• Phone Sales
• Presentations
• Product Demonstration
• Product Support
• Sales Operations
• Technical Sales
• Tenacity

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Energy
• Product Support Specialist
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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