Service Coordinator

Job summary

The Service Coordinator will manage repair and maintenance work orders from initiation to completion while ensuring accurate documentation and billing. They will also coordinate with technicians, customers, and internal stakeholders to ensure efficient service delivery and operational success.

Job details

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is looking for a highly organized and detail-oriented Service Coordinator to join our service operations team in Red Deer. In this role, you will play a key part in keeping repair and maintenance activities on track by coordinating work orders, managing documentation, communicating with customers and internal stakeholders, and ensuring service jobs move efficiently from initiation to completion. This is an excellent opportunity for someone looking to build a career in operations, project coordination, customer service, or the heavy equipment industry from the ground up! Job Description: What You'll Do: Coordinate service and repair work orders from setup to completion, ensuring information is accurate, complete and up to date Track job progress, monitor timelines, and proactively communicate delays, updates, and next steps to customer and internal stakeholders Support planning and scheduling activities by coordinating technicians, resources, logistics and third-party services Maintain accurate documentation, including labour, parts, warranty, invoicing, and customer records throughout the repair process Collaborate with supervisors, technicians, planners, vendors, and customers to ensure work is completed efficiently and meets customer expectations Support operational activities such as transportation coordination, site access requirements, training logistics and meeting administration Ensure work orders are finalized accurately for billing while adhering to established processes, quality standards and continuous improvement initiatives What You'll Bring: Previous experience in an administrative, coordination, customer service, logistics or operations support role Strong organization, attention to detail and time-management skills with the ability to manage multiple priorities in a fast-paced environment Excellent written and verbal communication skills with a strong customer service focus Proficient with Microsoft office, including Excel, Outlook and Word A collaborative, team-oriented mindset with a willingness to learn and jump in when needed What Does Finning Offer? Comprehensive pension program with employer contributions Employee Share Purchase Plan with company matching Employer paid extended health, dental, and medical benefits available from day 1 This role is eligible for Finning’s Short Term Incentive Program Competitive total rewards package designed to support your financial, physical, and personal well-being At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What you’ll do

The Service Coordinator will manage repair and maintenance work orders from initiation to completion while ensuring accurate documentation and billing. They will also coordinate with technicians, customers, and internal stakeholders to ensure efficient service delivery and operational success.

Requirements

Candidates should have previous experience in administrative, coordination, or operations support roles along with strong organizational and communication skills. Proficiency in Microsoft Office and the ability to manage multiple priorities in a fast-paced environment are essential.

Benefits

• Comprehensive pension program
• Employee share purchase plan
• Extended health benefits
• Dental benefits
• Medical benefits
• Short term incentive program

Listed skills

• Customer service · Preferred
• Logistics · Preferred
• Time management · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred
• Documentation · Preferred
• Communication · Preferred
• scheduling · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service coordination
• Work order management
• Customer service
• Logistics
• Operations support
• Time management
• Attention to detail
• Microsoft Office
• Excel
• Outlook
• Word
• Documentation
• Communication
• Scheduling
• Teamwork
• Willingness To Learn
• Service Operations
• Planning
• Microsoft Excel
• Billing
• Customer Service
• Continuous Improvement Process
• Disabilities
• Invoicing
• Microsoft Outlook
• Operations
• Project Coordination
• Time Management
• Verbal Communication Skills
• Team Oriented
• Coordinating
• Prioritization
• Detail Oriented

Job areas

• Administrative
• Logistics
• Customer Service & Support
• Manufacturing
• Trades
• Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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