Key Holder

Job summary

The Key Holder is responsible for managing daily store operations, including opening and closing procedures, cash handling, and inventory maintenance. They also provide exceptional customer service and ensure the store environment remains clean, safe, and compliant with company standards.

Job details

About Us The Joint Cannabis has been proudly serving customers across the Prairies and Canada since 2007. Starting as a tobacconist and glass galley before legalization, we’ve grown into one of the region’s leading cannabis retailers. Today, we operate multiple locations in Manitoba and Saskatchewan, offering an unmatched selection of cannabis and accessories at competitive prices. Our mission is simple: to provide exceptional service, quality products, and a retail environment that feels approachable and inviting. We’re passionate about staying ahead of trends and offering one of the most extensive selections of cannabis and accessories across the Prairies, at prices that make sense. When you join The Joint, you’re joining a team that values curiosity, collaboration, and growth. We believe in creating an environment where employees feel supported, empowered, and proud to deliver exceptional experiences every day. Job Overview As a Key Holder, you’ll be the key player in creating an exceptional guest experience while keeping store operations running smoothly. From opening and closing procedures to maintaining accurate inventory and ensuring compliance with company standards, you’ll make sure every detail is handled with care. This role is perfect for someone who loves retail, thrives in a fast-paced setting, and takes pride in operational excellence. Core Responsibilities Greet customers warmly and create a welcoming, positive shopping experience. Provide exceptional customer service; answer questions, offer product knowledge, and assist with selections. Ensure all opening and closing procedures are completed accurately and efficiently. Handle cash transactions and maintain accuracy in all financial processes. Maintain a clean, organized, and safe store environment at all times. Assist with merchandising and promotional activities to keep displays fresh and engaging. Monitor inventory levels, process orders, and ensure accurate stock counts. Support e-commerce operations, including order fulfillment and packaging. Uphold company standards and ensure compliance with all policies and procedures. Maintain a high level of cannabis product knowledge and stay informed about new products and trends. Represent the brand professionally with a positive attitude and polished appearance. Perform other operational tasks as required to support the store’s success. Qualifications Retail experience required Industry experience is an asset Supervisory experience in a retail environment preferred Ability to delegate and take ownership Excellent interpersonal and customer service abilities Great time management and prioritization skills Must be 19+ Current & valid Provincial Cannabis Certification Ability to provide a current Criminal Background Check Availability to work at two or more locations Flexible availability, including closing shifts and weekends Working Conditions Ability to remain on your feet for extended periods during shifts Comfortable lifting and moving items up to 25 pounds as needed Flexibility to work additional hours or overtime when required Hours: Must be available between 6:15 AM – 12:30 AM, Monday to Sunday Job Type: Part-time #hp1017 The Joint Cannabis respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths. *This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

What you’ll do

The Key Holder is responsible for managing daily store operations, including opening and closing procedures, cash handling, and inventory maintenance. They also provide exceptional customer service and ensure the store environment remains clean, safe, and compliant with company standards.

Requirements

Candidates must have previous retail experience and possess a valid Provincial Cannabis Certification. Applicants must be at least 19 years old and able to work flexible shifts, including weekends and evenings, across multiple locations.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Product Knowledge · Preferred
• Compliance · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Prioritization · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Inventory Management
• Merchandising
• Product Knowledge
• Time Management
• Prioritization
• Delegation
• Retail Operations
• E-commerce Support
• Compliance
• Communication
• Inventory Monitoring
• Supervision
• Curiosity
• Positivity
• Cannabis
• Packaging And Labeling
• Order Fulfillment Management
• Operational Excellence
• Operations
• Greeting Customers
• Delegation Skills

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers