Coordinator, Sales Support

Job summary

Register new and returning brokers, maintain the broker database, and coordinate with the national sales team to meet brokers’ administrative needs. Support broker setup on Merlin Online, liaise with Quality Assurance on report reviews and feedback, assist other Residential departments, and follow applicable anti-money-laundering procedures.

Job details

We are hiring a Coordinator, Sales Support! Reporting To Director, Sales Support Full-Time/Part- Time Full-time Salary Range $45,000-$60,000 Posting Date October 9, 2026 Closing Date October 30, 2026 Hours Of Work 8:30 a.m. – 5:00 p.m. Grade Office Location: 6.7 Toronto, On Great location! Steps away from the main public transit station What We Offer Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities! Eligibility for benefits is dependent on the terms of employment The Opportunity The coordinator is responsible for supporting the sales team and other Residential areas. How You Will Contribute Register new and returning brokers to First National Assist in maintaining the integrity of our broker database Work with our national sales team to ensure broker administrative needs are met Liaise with our Quality Assurance team to make sure reports are reviewed and feedback is provided Assist brokers with Merlin Online set up Support other Residential departments when needed Adheres to policies/procedures to ensure AML requirements are met, when applicable The Experience You Need Post-secondary education and/or equivalent work experience preferred Organizational skills to manage several ongoing and competing tasks at one time Competency in Microsoft Office; capacity to learn new technologies/systems Strong communication skills (written and oral) Ability to take initiative and work independently on projects Working Environment And Physical Demands Analysis Office environment Periods of high volume with tight timelines Long periods of stationary position/sitting Prolonged periods of repetitive movement (i.e. using a keyboard and mouse) Long periods of time in viewing a computer screen Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Why join First National? Competitive Compensation Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up) Extensive training programs to set our employees up for success Modern office environment conducive to collaboration Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted. Artificial Intelligence is not used in our recruitment or hiring process for this role. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process. #FNLOON

What you’ll do

Register new and returning brokers, maintain the broker database, and coordinate with the national sales team to meet brokers’ administrative needs. Support broker setup on Merlin Online, liaise with Quality Assurance on report reviews and feedback, assist other Residential departments, and follow applicable anti-money-laundering procedures.

Requirements

Post-secondary education or equivalent work experience is preferred. Candidates should have strong organizational and written and oral communication skills, Microsoft Office competency, the ability to learn new systems, and the initiative to manage competing tasks independently.

Benefits

• Bonus
• Benefits Package
• Career Advancement Opportunities
• Health Spending Account
• Maternity and Parental Leave Top-Up
• Training Programs
• Social Events

Listed skills

• Organization · Preferred
• Microsoft Office · Preferred
• written communication · Preferred
• Customer support · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Organization
• Task Management
• Microsoft Office
• Technology Adaptability
• Written Communication
• Oral Communication
• Initiative
• Independent Work
• Database Maintenance
• Broker Registration
• Quality Assurance Coordination
• Customer Support
• Multitasking
• Anti-Money Laundering Compliance

Job areas

• Sales
• Administrative
• Customer Service & Support
• Finance & Accounting

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