Customer Service Representative CBC

Job summary

Assist customers with financial activities including deposits, withdrawals, bill payments, and cashing cheques. Identify customer financial needs and recommend appropriate bank products and services while following regulatory policies.

Job details

WE’RE HIRING! Customer Service Representative - Arviat Community Banking Centre Part-Time Permanent ABOUT US First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 90% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 60% Indigenous employees working at locations across Canada. ABOUT THE ROLE Reporting to the Branch Manager, you will join the Customer Service team at our Arviat, NU Community Banking Centre. As a Customer Service Representative, you will assist customers with a variety of financial activities, like making deposits, withdrawals, bill payments, and cashing cheques. As you get to know our customers, you will be able to help them identify some of their financial needs and provide them the best solution through FNB’s products and services, while adhering to internal and regulatory policies and procedures. This is a part-time permanent position. QUALIFICATIONS * have strong interpersonal skills; be able to add, subtract, multiply, and divide in all units of measure; use a calculator and computer; use Microsoft Office; stand for extended periods of time * experience with financial institution software systems preferred * cash handling, customer service, and/or sales experience preferred * have an acceptable criminal record check and credit check If you do not currently meet all of the above qualifications, we will provide training, on-site mentorship, and ongoing learning and development opportunities for candidates who demonstrate a strong willingness to learn. HOW TO APPLY If you are interested in this opportunity, please drop off your resume at the Arviat Community Banking Centre or apply through our Career Centre at Career Centre | Recruitment [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bc00d38a-f759-49f8-979f-483e9ddd827d&ccId=19000101_000001&lang=en_CA&selectedMenuKey=CareerCenter] or email your resume to sheila.conroy@fnbc.ca [sheila.conroy@fnbc.ca]. The posting will remain open until filled. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples Indigenous to Canada.

What you’ll do

Assist customers with financial activities including deposits, withdrawals, bill payments, and cashing cheques. Identify customer financial needs and recommend appropriate bank products and services while following regulatory policies.

Requirements

Candidates should have strong interpersonal skills, basic math proficiency, and experience with Microsoft Office. Previous experience in cash handling, customer service, or financial software is preferred, and a clean criminal and credit check is required.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Interpersonal Skills
• Basic Mathematics
• Calculator Usage
• Computer Literacy
• Microsoft Office
• Cash Handling
• Customer Service
• Sales

Job areas

• Customer Service & Support
• Finance & Accounting
• Retail