Medical Office Assistant

Job summary

The Medical Office Assistant provides administrative support, manages patient intake, and coordinates virtual and in-clinic appointments. They are also responsible for clinic billing, maintaining electronic medical records, and generating statistical reports.

Job details

About the Organization First Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAG’s purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology and services within the community. This is a full-time position including weekends and will be located in Edmonton, Alberta. Role and Responsibilities Our Medical Office Assistants are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with our commitment to patient centered care. They ensure the efficient, professional and organized operation of the clinic office. A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence. What you would do: Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members Answer telephone calls and emails and provide excellent customer service for all questions or concerns. Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic Coordinate virtual appointments Provide support to physicians in using the EMR Become a trainer and Super user of the EMR application Use electronic medical record files and coordinate the scheduling of future appointments for patients with all providers as directed Produce accurate end of day reports, weekly and monthly statistic reports Other administrative tasks as assigned by the Clinic Team Manager Record and prepare minutes of meetings, seminars and conferences Set up and maintain computerized information filing systems Create physician schedule and adjust schedule as required Complete accurate clinic billing Responsible for Booking, scheduling and reporting Responsible for submitting and reconciling shadow billings through the EMR What you need: Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members Ability to exercise good judgement, resourceful, strong organizational skills Ability to investigate, understand and resolve issues Remain “cool, calm and collected” in high pressure situations Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care Self-starter with an ability to work independently and collaboratively in a team environment Experience with Shadow Billing and WCB Billing Experience with referrals Excellence and comfort with technology Responsibilities Communication with patients including by phone, and by email and other virtual applications like Zoom Customer service activities including appointment bookings, prescription printouts, troubleshooting technology Office administrative tasks including processing mail, filing, and faxing. The Successful Candidate Passionate about customer experience; a great communicator who can provide exceptional patient care Committed to excelling as a member of a high performing team Able to multi-task in a fast-paced environment Good computer knowledge, including Microsoft Office suite Ability to work in a team as well as independently Ability to multi-task Attention to detail Qualifications and Education Requirements Must have in clinic experience with TELUS Medaccess MOA Diploma At least 2 years’ experience as a Medical Office Assistant in a physician’s office or recent graduate from a recognized Medical Office Assistant Program. Strong Computer Skills and very comfortable working on computers in a virtual setting Excellent English skills, both written and oral Customer Service Experience Must have billing or referral experience Asset to have previous experience working in a virtual clinic Benefits: For the full time position, you'll also be entitled to an excellent package which includes: Health and Dental benefits program A registered pension plan with company matching of up to 5% Fully paid vacation days when the office is closed between Christmas and New Year's Day 2 weeks of vacation on joining that increases to 3 weeks after 2 years and increases further with your length of service Fully reimbursed travel should you need to travel on behalf of the organization Additional Notes No phone calls please. Apply online only. Full time position including weekends. Training will be provided. Work environment may be in the office or remotely at home and will be reviewed on a regular basis We thank all applicants for their interest in this position but only those selected for an interview will be contacted. Position is for Edmonton area residents only.

What you’ll do

The Medical Office Assistant provides administrative support, manages patient intake, and coordinates virtual and in-clinic appointments. They are also responsible for clinic billing, maintaining electronic medical records, and generating statistical reports.

Requirements

Candidates must have a Medical Office Assistant diploma and at least two years of experience in a physician's office. Proficiency in TELUS Medaccess and strong computer skills are required for this role.

Benefits

• Health and dental benefits program • Registered pension plan with company matching • Paid vacation days • Travel reimbursement

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Reporting · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical office administration
• Electronic medical records
• Customer service
• Shadow billing
• WCB billing
• Appointment scheduling
• Data entry
• Communication
• Problem solving
• Microsoft office suite
• Virtual clinic support
• Referral management
• Reporting
• Time management
• Multi-tasking
• Resourcefulness
• Administrative Support
• Self-Starter
• Organizational Skills
• Zoom (Video Conferencing Tool)
• Administrative Functions
• Patient-Centered Care
• Billing
• Customer Service
• Computer Literacy
• Electronic Medical Record
• English Language
• Interpersonal Communications
• Medical Office Procedures
• Medical Prescription
• Microsoft Office
• Multitasking
• Operations
• Telephone Skills
• Technical Services
• Troubleshooting (Problem Solving)
• Scheduling
• Filing
• Enthusiasm
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other