Bilingual French Client Support -Collection Representative

Job summary

You will be responsible for managing inbound and outbound calls to collect unpaid consumer debt in a call center environment. You must document all actions in the database and ensure compliance with internal performance standards and regulations.

Job details

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Bilingual French Client Support -Collection Representative About Your Role: You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment. Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective. Utilize skip-tracing tools to obtain up-to-date customer information. Provide daily coverage of all accounts until payment arrangements have been made. Detail all discussions and actions in collections system or database. Multitask and navigate quickly through varies systems. What You'll Do: High school graduate/GED Minimum of 1 year collections and/or customer service experience. Prior experience working in a call center Experience You'll Need to Have: Collections/Customer Service-Call Center experience French & English Bilingual Experience That Would Be Great To Have: Knowledge of collections regulations including to Fair Debt Collection Practices Act Demonstrated skip tracing skills and ability Knowledge of applicable regulation Collections experience Sponsorship: Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role. Benefits at Fiserv: Fuel Your Life program to support physical, financial, social, and emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers’ extra effort with points used for rewards Eight Employee Resource Groups to foster a collaborative culture Unparalleled professional growth with training, development, and internal mobility opportunities Retirement planning and discounted shares with the Employee Stock Purchase Plan Medical, dental, vision, life, and disability insurance options available day one Tuition assistance and reimbursement program Paid parental, caregiver, and military leave Salary Range: $40,800.00-$51,000.00 Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

What you’ll do

You will be responsible for managing inbound and outbound calls to collect unpaid consumer debt in a call center environment. You must document all actions in the database and ensure compliance with internal performance standards and regulations.

Requirements

Candidates must have a high school diploma or GED and at least one year of experience in collections or customer service. Proficiency in both French and English is required, along with the legal authorization to work in Canada.

Benefits

• Paid holidays • Mental health support • Employee assistance programs • Retirement planning • Employee stock purchase plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Tuition assistance • Paid parental leave • Paid caregiver leave • Paid military leave

Listed skills

• Collections · Preferred
• French · Preferred
• Customer service · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Customer service
• Call center
• Bilingual
• French
• English
• Skip-tracing
• Data entry
• Multitasking
• Communication
• Financial services
• Debt collection
• Financial Technology (FinTech)
• Mental Health
• Multilingualism
• Call Center Experience
• Customer Service
• Consumer Debt
• Training And Development
• Employee Assistance Programs
• English Language
• Fair Debt Collection Practices Act
• French Language
• Caregiving
• Retirement Planning
• Skip Tracing

Job areas

• Customer Service & Support
• Finance & Accounting
• Technology
• Bilingual Collections Representative
• Collections Specialist
• Debt Collectors and Related Workers
• Bill and Account Collectors