Collision Shop Manager

Job summary

The Collision Shop Manager oversees daily shop operations, including managing repair workflows, scheduling jobs, and ensuring the timely completion of collision repairs. They are also responsible for supervising technicians, maintaining quality standards, managing inventory, and collaborating with insurance partners to meet profitability targets.

Job details

Company Description Fix Auto Collision is part of Fix Network, Canada’s largest automotive aftermarket services provider, with over 285 collision centers across the country. Each Fix Auto location is locally owned and operated, delivering hassle-free repair services that restore vehicles to their pre-collision appearance and performance. With more than 30 years of experience, the company continues to grow nationally and globally through a strong culture of entrepreneurship and innovation. Fix Auto Collision is recognized as a premier global body shop network, with over 875 locations worldwide. Candidates can learn more about the organization and its services at fixauto.com. Role Description The Collision Shop Manager is a full-time, on-site role based in Salmon River, NS. This position is responsible for overseeing daily shop operations, including managing repair workflows, scheduling jobs, and ensuring timely completion of all collision repair work. The manager coordinates and supervises technicians and support staff, promotes safe work practices, and maintains high standards for repair quality and customer satisfaction. Additional responsibilities include monitoring inventory and equipment, collaborating with insurance partners, managing estimates and work orders, and controlling costs to meet performance and profitability targets. The role also involves coaching team members, resolving customer concerns, and supporting continuous improvement initiatives within the shop. Qualifications Strong leadership and people management skills, including team supervision, coaching, and performance management. Experience in collision repair or automotive service operations, with knowledge of body shop processes and quality standards. Customer service and communication skills to interact effectively with customers, insurers, suppliers, and team members. Organizational and time management abilities to prioritize work, manage schedules, and meet deadlines in a fast-paced environment. Basic financial and business skills for budgeting, cost control, and understanding key performance indicators. Familiarity with repair estimating systems, shop management software, and general computer proficiency. Commitment to workplace health and safety practices and compliance with relevant regulations. Previous experience in a supervisory role within a collision center or automotive environment is preferred. Valid driver’s license and a clean driving record.

What you’ll do

The Collision Shop Manager oversees daily shop operations, including managing repair workflows, scheduling jobs, and ensuring the timely completion of collision repairs. They are also responsible for supervising technicians, maintaining quality standards, managing inventory, and collaborating with insurance partners to meet profitability targets.

Requirements

Candidates should have strong leadership and people management skills, along with experience in collision repair or automotive service operations. Proficiency in repair estimating systems, shop management software, and a valid driver's license are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Budgeting · Preferred
• Cost Control · Preferred
• Leadership · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• People management
• Collision repair
• Automotive service operations
• Customer service
• Communication
• Organizational skills
• Time management
• Budgeting
• Cost control
• Performance management
• Repair estimating systems
• Shop management software
• Workplace health and safety

Job areas

• Management & Leadership
• Trades
• Manufacturing
• Customer Service & Support
• Transportation