Support Specialist - Collision

Job summary

Support franchise partners in meeting quality and operational standards through vehicle reinspections, repair estimate reviews, coaching, and day-to-day operational assistance. Document support activities, collaborate with managers and cross-functional teams to resolve issues and improve performance, and assist locations during major weather events.

Job details

WHAT YOU'LL DO * Support franchise partners in achieving quality, performance, and operational excellence standards. * Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups. * Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements. * Coach and train franchise teams on: * * Insurance guidelines and procedures * Estimating systems and best practices * Parts program utilization * Operational tools and processes * Provide day-to-day support to shops, assisting with operational questions and urgent requests. * Document interactions and support activities within the Franchise Management System. * Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues. * Analyze root causes of performance challenges and implement effective solutions. * Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events. WHAT WE'RE LOOKING FOR * Minimum of 3 years of experience in the collision repair industry. * Experience in damage appraisal and production management. * Strong coaching, communication, and relationship-building skills. * Proven ability to solve problems and manage multiple priorities effectively. * Self-motivated, organized, and results-oriented professional. * Excellent customer service mindset and ability to work collaboratively with diverse stakeholders. * Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint). * Valid Canadian driver's license with a strong driving record. * Willingness and ability to travel extensively within the assigned region and occasionally across Canada. WHY JOIN FIX NETWORK? At Fix Network, you'll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support. In this role, you'll enjoy: * A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year. * 3 weeks of vacation from day one, plus 5 sick days per year. * An employer RRSP contribution matching 50% of your contributions, up to a maximum of 3% of your salary. * Group benefits with 75% of premiums paid by the employer, including telemedicine services. * Up to $3,000 per year in tuition reimbursement to support your professional development. * An annual $250 allowance to spend in our Fix Network apparel and merchandise store. * A referral bonus of up to $1,000 when you help us find our next great talent. * Opportunities to connect and celebrate throughout the year, including monthly celebrations to welcome new employees and recognize birthdays, service anniversaries, promotions, and other milestones, as well as our summer BBQ, holiday party, and other team events. * Our annual Team Meeting, bringing together team members from around the world for several days to align on company priorities, connect with international colleagues, and enjoy valuable team-building experiences. * Free on-site parking. READY TO MAKE AN IMPACT? If you're looking for a career where you can combine technical expertise, operational support, and relationship management while helping franchise partners succeed, we'd love to hear from you. Apply today and grow your career with Fix Network. At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs. #driveyourcareerwithus #LI-PR

What you’ll do

Support franchise partners in meeting quality and operational standards through vehicle reinspections, repair estimate reviews, coaching, and day-to-day operational assistance. Document support activities, collaborate with managers and cross-functional teams to resolve issues and improve performance, and assist locations during major weather events.

Requirements

Candidates need at least three years of collision repair industry experience, including damage appraisal and production management, along with strong coaching, communication, problem-solving, and organizational skills. Proficiency with Microsoft Office, a valid Canadian driver's license with a strong driving record, and willingness to travel extensively are also required.

Benefits

• Health Coverage
• Dental Coverage
• Employer RRSP Program

Listed skills

• Customer service · Preferred
• Operational Problem Solving · Preferred
• Production Management · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collision Repair
• Damage Appraisal
• Production Management
• Vehicle Reinspection
• Repair Estimate Review
• Insurance Guidelines
• Coaching and Training
• Franchise Support
• Operational Problem-Solving
• Root Cause Analysis
• Quality Control
• Customer Service
• Communication
• Relationship Building
• Microsoft Office
• Travel
• Relationship Management
• Good Driving Record
• Valid Driver's License
• Self-Motivation
• Microsoft Excel
• Aftermarket Modifications
• Franchising
• Innovation
• Microsoft Outlook
• Operational Excellence
• Microsoft PowerPoint
• Coaching

Job areas

• Customer Service & Support
• Trades
• Management & Leadership
• Transportation
• Support Specialist
• Auto Damage Appraiser
• Valuers and Loss Assessors
• Insurance Appraisers, Auto Damage

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