Supervisor, Crew Scheduling

Job summary

The Supervisor, Crew Scheduling leads daily crew scheduling operations, ensuring operational coverage and effective coordination between departments. They are responsible for mentoring staff, ensuring regulatory compliance, and managing ad hoc scheduling changes in a fast-paced environment.

Job details

Take Your Career to New Heights with Flair Airlines We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach. Your Team: Join the Crew Scheduling team at Flair as a Supervisor, Crew Scheduling, where you will help lead and support the day-to-day delivery of crew scheduling operations in a fast-paced and constantly evolving environment. Reporting to the Senior Manager, Crew Scheduling, you will work closely with the Crew Scheduling team, SOCC Duty Officers, and Dispatch to support operational coverage and effective crew coordination. This role works a variable schedule, primarily following a 4-on/4-off rotation of 12-hour day shifts, including weekends and holidays, with overtime required as operational needs arise. This role is an on-site position based at our Toronto, ON office. A Day in the Life: As a Supervisor, Crew Scheduling, you will: * Provide direct support and management to Crew Schedulers during shifts, participating in all aspects of daily operational decisions and executing ad hoc aircraft scheduling changes impacting crew member schedules. * Offer feedback to SOCC Duty Officers and Crew Planning/Crew Training departments regarding crew utilization for pilots and flight attendants and communicate with flight crews after schedule publication. * Actively ensure compliance with Transport Canada regulations for Flight Duty Period exceedances, reporting any Unforeseen Operational Circumstances. * Monitor and contribute to FRMS/SMS functions, reporting crew violations, identifying root causes, and developing protocols for daily operations. * Collaborate with the Manager of Crew Scheduling in creating, modifying, and delivering necessary processes for department staff to follow. * Mentor, train, and develop Crew Schedulers through planned review meetings and regular skill assessments to ensure standards are met. * Assist in testing and development of Crew Management software, providing feedback to the SOCC and Crew System Analyst. * Identify and report system or employee deficiencies to the Manager of Crew Scheduling for immediate resolution. * Participate in employee engagement activities with the Manager of Crew Scheduling, including conducting interviews for potential hires and performance reviews for current Crew Schedulers. * Complete reports as required and participate in special projects such as UAT, new process development, and provide feedback on operational compliance, crew utilization, and cost controls. * Perform other duties as assigned, such as TMS development. * Create and maintain employee schedules. * Responsible for assisting with and maintaining all training records, ensuring seamless workflow between TMS software and NavBlue. * Create and follow up on reports, Preventive/Corrective Action Requests (PCAR), and audit findings. * Initiate the creation and implementation of corrective action plans in response to Event/Hazard reports. What You Bring to the Role: The preferred candidate should exemplify Flair's core values of honesty, efficiency, accountability, and respect while demonstrating success in previous roles. Additionally, we are seeking individuals who possess: * Education: * High school diploma or GED equivalent required. * Experience: * Crew Scheduling experience is required. * Prior experience in an Airline Operations Centre or Airport Operations is an asset. * Familiarity with Canadian Aviation Regulations (CARs) related to 705 operations is preferred. * Skills & Abilities: * Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level. * Strong communication skills with the ability to build effective relationships with stakeholders. * Excellent analytical and problem-solving abilities. * Skilled at handling multiple tasks while maintaining an organized and efficient workflow. * Ability to read, comprehend, and apply CARs regulations, related legislation, and company policies. * Ability to stay calm and composed under pressure while managing Crew Scheduler teams. * Proven ability to perform effectively in a fast-paced, high-stress, and constantly changing environment, prioritizing tasks and deadlines. * Capable of making sound decisions related to crew scheduling and meeting customer needs for charters and flights. * Must be available and flexible to work on a 24/7 basis, including nights, weekends, and holidays, with a commitment to prioritizing work responsibilities. * Strong attendance and punctuality are essential. * Requirements: * Clear criminal record check and satisfactory employment references. * Must be legally eligible to work in Canada without restriction. Why You’ll Love Working Here: At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered. From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being because when you’re at your best, so are we. This benefits package includes: * Comprehensive Salary - A salary that reflects your experience and contributions. * Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program. * Retirement Savings - A pension plan with employer-matched contributions. * Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions. If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you! Your Career, Your Journey - Join Flair! If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to your application. Apply by: When a successful candidate is identified. At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know. We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted. Website: flyflair.com [https://flyflair.com/]

What you’ll do

The Supervisor, Crew Scheduling leads daily crew scheduling operations, ensuring operational coverage and effective coordination between departments. They are responsible for mentoring staff, ensuring regulatory compliance, and managing ad hoc scheduling changes in a fast-paced environment.

Requirements

Candidates must have prior crew scheduling experience and a high school diploma or GED equivalent. Familiarity with Canadian Aviation Regulations and proficiency in Microsoft Office are required, along with the ability to work a variable 4-on/4-off shift rotation.

Benefits

• Medical coverage • Dental coverage • Disability insurance • Life insurance • Employee and family assistance program • Pension plan • Employer-matched contributions • Unlimited travel perks

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Training · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crew scheduling
• Airline operations
• Leadership
• Communication
• Analytical skills
• Problem-solving
• Microsoft Office Suite
• Regulatory compliance
• Transport Canada regulations
• Mentoring
• Training
• Software testing
• Performance management
• Time management
• Conflict resolution
• Training Records Management
• Accountability
• Workflow Management
• Planning
• Microsoft Excel
• Acceptance Testing
• Auditing
• Management
• Crew Scheduling
• Employee Engagement
• Innovation
• Systems Analysis
• Problem Solving
• Legislation
• Project Management Software
• Microsoft Outlook
• Microsoft Office
• Operations
• Performance Review
• Process Development
• Punctuality
• Team Management
• Scheduling
• Prioritization
• Honesty

Job areas

• Transportation
• Logistics
• Management & Leadership
• Administrative
• Crew Scheduling Supervisor
• Operations Supervisor (General)
• Manufacturing Managers
• General and Operations Managers