Aftermarket Customer Service

Job summary

The representative will manage customer inquiries via phone and email while assisting with orders, returns, and exchanges. They are responsible for resolving issues and building long-term relationships with customers to ensure a positive experience.

Job details

Turn Customer Inquiries into Lasting Relationships. At Flaman, we believe great customer service doesn’t stop at the sale. As our Aftermarket Customer Service Representative, you’ll be the friendly voice and problem-solver who ensures every customer leaves with a great experience and comes back again. What Your Day Might Look Like: * Answer calls, emails, and questions from customers with patience and a smile * Help customers with orders, returns, and exchanges, keeping everything accurate and organized * Share product knowledge that makes customers feel confident about their purchase * Investigate and resolve issues by connecting with other teams to find the best solutions * Build the kind of relationships that turn first-time buyers into lifelong Flaman customers What You Bring to the Team: * Previous customer service experience * A knack for problem-solving and clear communication * Strong organizational skills and attention to detail * Curiosity to learn about our products so you can help customers even faster Why You’ll Love Being Part of Flaman: * Competitive hourly pay * Comprehensive benefits * Pension plan with employer matching * Career growth opportunities and a culture focused on Making Things Better Ready to Make Customers’ Day? Bring your energy, problem-solving skills, and customer-first mindset to Flaman. Apply today and find your place at Flaman.

What you’ll do

The representative will manage customer inquiries via phone and email while assisting with orders, returns, and exchanges. They are responsible for resolving issues and building long-term relationships with customers to ensure a positive experience.

Requirements

Candidates should have previous customer service experience and strong organizational skills. A knack for problem-solving and a willingness to learn about company products are also required.

Benefits

• Competitive hourly pay
• Comprehensive benefits
• Pension plan with employer matching
• Career growth opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem-solving
• Communication
• Organizational skills
• Attention to detail
• Product knowledge
• Product Knowledge
• Patience
• Merchandise Returns
• Organizational Skills
• Curiosity
• Merchandise Exchanges
• Customer Service
• Sales
• Problem Solving
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Administrative
• Unclassified
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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