Manager, Strategic Engagement

Job summary

The Manager, Strategic Engagement acts as a liaison between internal teams and external stakeholders to integrate customer feedback into operational and growth strategies. They are responsible for monitoring market trends, building client relationships, and driving continuous improvement initiatives across the marine and defence sectors.

Job details

Job Description The Manager, Strategic Engagement plays a strategic role in advancing Fleetway's customer engagement and business development efforts within the marine and defence sectors. This position is responsible for ensuring customer perspectives are integrated into operational planning, service delivery, and long-term growth strategies. By leveraging market intelligence, customer feedback, and industry insights, the role supports informed decision-making across the organization and strengthens Fleetway's ability to anticipate evolving customer needs and market trends. As a key liaison between internal teams and external stakeholders, the Manager, Strategic Engagement fosters strong client relationships, identifies growth opportunities, drives continuous improvement initiatives, and supports the achievement of corporate objectives. If you're a relationship builder, strategic thinker, and trusted advisor who thrives on creating value for customers and stakeholders, we'd love to hear from you! Responsibilities Build and maintain strong relationships with customers, industry partners, and key stakeholders across the marine and defence sectors. Serve as a strategic liaison between customers and internal teams, ensuring customer needs and feedback are integrated into operational planning, service delivery, and business decision-making. Monitor market trends, industry developments, and competitive activities to identify opportunities, anticipate customer requirements, and support corporate growth initiatives. Support business development efforts through customer engagement, opportunity identification, market intelligence, and participation in industry events and stakeholder engagements. Collaborate with operational, engineering, project management, and corporate teams to drive alignment, resolve issues, and enhance customer outcomes. Develop customer insights, engagement metrics, reports, presentations, and recommendations that support leadership decision-making, strategic planning, and continuous improvement initiatives. Contribute to the development and execution of stakeholder engagement strategies that strengthen partnerships and advance Fleetway's strategic objectives. Qualifications Education Bachelor's degree in Business, Engineering, Marketing, Communications, or a related field. An equivalent combination of education and experience may be considered. Experience A minimum of 8 years of progressive experience in customer insights, business development, account management, stakeholder engagement, strategic planning, or related roles. Experience working within the marine, defence, engineering, or professional services sectors is considered an asset. Demonstrated success in building and managing strategic customer relationships and supporting business growth initiatives. Experience conducting market analysis and translating customer and market insights into actionable business strategies. Proven experience collaborating with cross-functional teams and engaging with senior leaders, customers, and external stakeholders. Travel Expectations Willingness to travel occasionally (approximately 5%) for client meetings, conferences, and industry events. We're committed to Diversity, Equity and Inclusion Fleetway is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, including those from underrepresented groups, and we strive to create an environment where everyone feels respected, supported, and empowered to thrive. We encourage applicants to self-identify if they belong to an underrepresented group, as part of our commitment to equitable hiring practices and fostering a truly inclusive workforce. If you require accommodations during the recruitment process, please let us know—we're happy to help.

What you’ll do

The Manager, Strategic Engagement acts as a liaison between internal teams and external stakeholders to integrate customer feedback into operational and growth strategies. They are responsible for monitoring market trends, building client relationships, and driving continuous improvement initiatives across the marine and defence sectors.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 8 years of progressive experience in customer insights, business development, or strategic planning. Proven success in managing strategic relationships and collaborating with cross-functional teams is essential for this role.

Listed skills

• Continuous Improvement · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Reporting · Preferred
• Project management · Preferred
• Business development · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic Engagement
• Business Development
• Customer Relationship Management
• Market Intelligence
• Stakeholder Engagement
• Strategic Planning
• Account Management
• Market Analysis
• Cross-functional Collaboration
• Project Management
• Communication
• Data Analysis
• Reporting
• Presentation Skills
• Continuous Improvement

Job areas

• Management & Leadership
• Consulting
• Engineering
• Sales
• Marketing

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