Showroom Design Consultant / Customer Service

Job summary

The role involves assisting architects, contractors, and homeowners in selecting tiles while generating sales and processing customer orders. Additionally, the consultant is responsible for maintaining the showroom environment and managing trade client relationships.

Job details

SUMMARY: Florida Tile, a leading tile manufacturer and distributor in the nation, has an opening for a Showroom Design Consultant/Customer Service Representative. We seek an innovative thinker passionate about interior design. Responsibilities include helping architects, contractors, and homeowners choose tiles, generating sales, and processing customer orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Sales: • Develop and maintain a trade client base via in-house meeting(s) as well as telephone and internet communications • Proactively identify new opportunities and sales channels • Promote the branch showroom for use as a selection center for the A&D trade, including the use of the showroom for trade events and promotions • Coordinate sales efforts with the OSR/BCSS sales team via regular meetings and the sharing of leads and other pertinent market information • Protect the integrity of Florida Tile’s pricing rules by effectively qualifying customers and their respective price templates. Operations and Support: • Assist the branch staff in all aspects of customer service, order processing, and customer contact (call backs) • Assist the branch staff in the performance of daily tasks as directed by BOM/BM/RM, to include, but not limited to, the daily deposit, daily invoicing, inventory receiving and locating, etc. • Responsible for maintaining the showroom and keeping all displayed products up to date, correctly identified (labeled), and merchandised in a manner that projects a user-friendly and informative environment • Additional duties as assigned QUALIFICATIONS: • Experience in the tile or flooring industry is a plus • Minimum of 12 months retail or sales experience • Education in marketing or design field a plus • Ability to multi-task and work in a fast-paced environment • Knowledge of inside sales techniques • Excellent verbal and written communication skills • Must have a valid driver’s license • Ability to travel to local customers • Solid working knowledge of Microsoft Office and SAP • High School diploma or GED required Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefit program includes: * Medical, Dental, and Vision Plans * Flexible Spending Accounts * Employee Wellness Program * Employer Paid Short and Long Term Disability * Employer Paid Life Insurance * Supplemental Life and AD&D * 401(k) Retirement Plan and Employer Provided 401(k) Matching * Tuition Reimbursement * Paid Time Off Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.

What you’ll do

The role involves assisting architects, contractors, and homeowners in selecting tiles while generating sales and processing customer orders. Additionally, the consultant is responsible for maintaining the showroom environment and managing trade client relationships.

Requirements

Candidates must have a high school diploma or GED and at least 12 months of retail or sales experience. Proficiency in Microsoft Office and SAP, along with a valid driver's license for local travel, is required.

Benefits

• Medical Plans
• Dental Plans
• Vision Plans
• Flexible Spending Accounts
• Employee Wellness Program
• Short Term Disability
• Long Term Disability
• Life Insurance
• Supplemental Life and AD&D
• 401(k) Retirement Plan
• 401(k) Matching
• Tuition Reimbursement
• Paid Time Off

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Interior Design
• Sales Techniques
• Customer Service
• Order Processing
• Merchandising
• Microsoft Office
• SAP
• Client Relationship Management
• Communication Skills
• Multi-tasking

Job areas

• Sales
• Customer Service & Support
• Retail
• Art & Design
• Construction

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