Coordinator

Job summary

The Parts Coordinator manages and tracks parts inventory while coordinating quotes and shipping between customers, engineering, and the manufacturing floor. They are also responsible for front-desk operations and resolving complex pricing and delivery issues.

Job details

At Flowserve, working on global infrastructure projects is just another day at the office but it takes the brains and imagination of our more than 19,000 employees to get the job done right. If the solution exists, we’ll find it. If it doesn’t, we’ll create it. Experience, leadership, and creativity are the tools we use to turn an idea into a solution. Together, we enable the world. A Parts Coordinator is responsible for managing and tracking parts inventory, ensuring the right parts are available when needed, and coordinating with suppliers, technicians, customers, and internal teams. Responsibilities & Requirements Prepare control valves parts quotes and coordinate activities between the manufacturing floor, office and customers. Communicate open quotes and shipping volumes and priorities closely within the team and with customers on part-related activities In addition to the primary duties as Coordinator, there will also be responsibilities associated with ensuring seamless front-desk operations and professional client interactions. Work closely with valves repair and service team in order to generate parts quote. Liaison between customer, in house engineering and manufacturing floor. Review open customer orders daily to efficiently meet the customer quoting concerns. Proactively update customer on shipping status of parts, inform of any potential concerns and resolution steps. Prepare control valve parts quotes , provide documentation, maintains records, and coordinates with Engineering team on customer related valve and parts concerns Maintain Quoting and Shipping records, including tracking or shipping history information. Formally document new or changed procedures. Maintain a local relationship with approved suppliers and different stakeholders and resolve/escalate complex quoting issues. Manage the escalation process to resolve pricing and delivery issues in house or from different regions. Act as a backup for Control Valves coordinator. Participate in Production meetings and calls on biweekly basis. Effectively lead cross-functional root cause and corrective action to resolve customer-related quoting and shipping issues. Must be proficient in Microsoft Office and an ERP and CRM system- specifically Oracle, Salesforce, SAP, SharePoint. Ability to operate and utilize RFID scanners and other mobile technology Ability to work in a team-oriented environment and work flexible hours. Excellent communications skills with ability to manage multiple tasks. Adherence to all safety policies and regulations. Other duties as assigned. Preferred Experience / Skills Experience in a warehouse or manufacturing environment. Background in industrial manufacturing Strong Organizational skills and Detail Oriented Advanced MS Excel skills creating pivot tables, databases, graphs/charts. BS or BA Degree in relevant field and 3-5 years relevant ex

What you’ll do

The Parts Coordinator manages and tracks parts inventory while coordinating quotes and shipping between customers, engineering, and the manufacturing floor. They are also responsible for front-desk operations and resolving complex pricing and delivery issues.

Requirements

Candidates should have a bachelor's degree and 3-5 years of relevant experience, preferably in an industrial manufacturing or warehouse environment. Proficiency in Microsoft Office and ERP/CRM systems like Oracle, SAP, or Salesforce is required.

Listed skills

• Technical Documentation · Preferred
• SAP · Preferred
• Customer service · Preferred
• ERP systems · Preferred
• Microsoft Excel · Preferred
• SharePoint · Preferred
• Root Cause Analysis · Preferred
• Oracle · Preferred
• CRM Systems · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inventory Management
• Quoting
• Customer Service
• ERP Systems
• CRM Systems
• Oracle
• Salesforce
• SAP
• SharePoint
• Microsoft Excel
• RFID Scanning
• Root Cause Analysis
• Cross-functional Leadership
• Supply Chain Coordination
• Technical Documentation
• Communication Skills

Job areas

• Manufacturing
• Logistics
• Administrative
• Customer Service & Support
• Engineering