Charter Sales Representative

Job summary

Manage charter inquiries, consult with clients about travel needs, prepare quotes, present flight options and pricing, and convert leads into confirmed bookings. Coordinate trip details with operations and concierge teams, maintain client relationships, follow up with prospects, and contribute to sales targets through outreach and repeat business.

Job details

Company Description Fly Pronto is a premium charter aviation provider focused on delivering fully customized travel experiences from curb to tail. The company coordinates every detail of the journey, including ground transportation, in-flight dining from preferred restaurants, and tailored onboard services. Fly Pronto stands out through meticulous attention to detail, accommodating pets on flights, curating food and beverage offerings for specific dietary needs, and designing activities for children. This commitment to personalized service creates memorable trips and seamless global connections that encourage long-term client relationships. Role Description The Charter Sales Representative is a full-time, on-site role based in London, ON. This role is responsible for managing charter inquiries, preparing quotes, and converting leads into confirmed bookings while maintaining a high level of client service. Day-to-day tasks include consulting with clients to understand their travel needs, presenting flight options and pricing, coordinating with operations and concierge teams, and ensuring all trip details are documented accurately. The representative will follow up with prospects, build and maintain client relationships, and contribute to sales targets through proactive outreach and repeat business development. This role also involves maintaining up-to-date knowledge of aircraft options, routes, and service offerings to provide tailored recommendations and support a seamless travel experience. Qualifications Strong sales and customer relationship skills, including experience in consultative selling, lead conversion, and account management. Excellent communication and interpersonal abilities, with proficiency in clear verbal and written communication and professional client interaction. Organizational and time-management skills to handle multiple inquiries, prioritize tasks, and meet booking and revenue goals. Comfort with using CRM systems, booking platforms, and standard office software to track leads, manage data, and prepare proposals. Ability to collaborate effectively with operations, concierge, and service teams to coordinate high-quality charter experiences. Prior experience in aviation, travel, hospitality, or luxury services is an asset. High level of professionalism, integrity, and discretion when working with confidential client information. Flexible schedule and willingness to respond to client needs outside standard business hours when required. Post-secondary education in business, marketing, hospitality, or a related field is preferred, or equivalent experience.

What you’ll do

Manage charter inquiries, consult with clients about travel needs, prepare quotes, present flight options and pricing, and convert leads into confirmed bookings. Coordinate trip details with operations and concierge teams, maintain client relationships, follow up with prospects, and contribute to sales targets through outreach and repeat business.

Requirements

The role calls for sales and customer relationship experience, strong communication and organizational skills, and comfort using CRM systems, booking platforms, and office software. Aviation, travel, hospitality, or luxury-services experience is an asset; post-secondary education in business, marketing, hospitality, or a related field is preferred, along with flexibility to respond to client needs outside standard business hours.

Listed skills

• Consultative Selling · Preferred
• Account Management · Preferred
• Client Relationship Management · Preferred
• Time management · Preferred
• Organization · Preferred
• CRM Systems · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Consultative Selling
• Lead Conversion
• Account Management
• Client Relationship Management
• Client Communication
• Quote Preparation
• Sales Outreach
• Time Management
• Organization
• CRM Systems
• Booking Platforms
• Proposal Preparation
• Cross-Functional Collaboration
• Client Discretion

Job areas

• Sales
• Customer Service & Support
• Transportation
• Hospitality

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