ELP Part-time Team Member- Brock University

Position Overview Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America. The ELP (Experiential Learning Platform) Team Member - Canada is a student of the campus, where the bookstore is located, and focuses on providing exceptional customer service. Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system. Use safe money-handling procedures and secure transaction practices. Assist with training new team members. Ensure the sales floor is fully stocked and items priced properly. Team members are required to maintain availability that meets business needs. Responsibilities * Greet customers and render assistance as necessary, responding to inquiries pertaining to products and merchandise. Partners to create and maintain a Hassle-free customer service culture, focused on solutions-based selling and an exceptional customer experience. Complete online orders in a timely manner. Proficient in the use of order processing applications and shipping applications. * Operates POS system: accepting payments, giving change, bagging purchases, and processing employee or faculty discounts as appropriate. Starts up and shuts down register, troubleshoots, counts down register, performs cashier audits, etc. Balances the cash drawer, including checks, credit card receipts, and student charge slips. * Observes proper cash handling procedures. * May perform data entry/order placement for books and/or merchandise as directed by manager. Conducts research into chargebacks, late orders, and shipping requisitions to answer inquiries and resolve problems. * Carry and shelve merchandise inventory; may also pull and package merchandise for return to vendors. Straightens merchandise, stocks shelves, prices merchandise and may assist in setting up displays and signs. May be required to mop, vacuum, clean shelves and take out trash. * Follows all safety and loss prevention processes as outlined by company policy or procedure: Test the EAS security system daily and approach customers who set off the EAS system, investigating alarms, resolving issues, and logging EAS activations. Ensure inventory control tags are removed and/or replaced on merchandise according to company standards as applicable. * Other Duties as assigned. Qualifications * High school diploma or equivalent. * General computer skills. * Verbal and written communication skills. * Travel: minimal - less than 10%. * Physical Requirements: * Able to stand, walk, and smile for extended periods of time. * Able to stoop and kneel. * Push, pull, lift, or carry up to 35 lbs. * Ascend or descend ladders, stairs, ramps.

The team member is responsible for providing exceptional customer service, managing point-of-sale transactions, and maintaining store inventory. They also assist with online order processing and ensure the sales floor is properly stocked and organized.

Candidates must have a high school diploma or equivalent and possess basic computer and communication skills. The role requires the physical ability to stand for long periods and lift up to 35 lbs.

• Customer servicePreferred
• Cash handlingPreferred
• Inventory managementPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Point of Sale System
• Inventory Management
• Communication Skills
• Data Entry
• Order Processing
• Loss Prevention
• Merchandising
• Computer Literacy
• Merchandise Displays
• Stocking Merchandise
• Bagging Merchandise
• Research
• Alarm Devices
• Auditing
• Cash Register
• Chargeback
• Communication
• Discounts And Allowances
• Mopping
• Sales
• Selling Techniques
• Higher Education
• Inventory Control
• Purchasing
• Security Systems
• Enterprise Application Software
• Greeting Customers
• Customer Inquiries

• Retail
• Customer Service & Support
• Education
• Hospitality Team Member
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week