Customer Service Intern

Job summary

The intern will respond to and resolve parts and service field inquiries from dealership and company representatives while providing technical and cataloguing assistance. Additionally, they will assist supply and purchasing staff with parts records and provide general administrative support.

Job details

Ford Motor Company of Canada, Limited is a national manufacturer and distributor of automobiles and automotive service parts headquartered in Oakville, Ontario and is an integral part of the international Ford Motor Company organization. If you have the drive and want the excitement of a challenging internship, please submit your application no later than Sunday, November 15th. A resume and transcript are required as part of your application. Candidates must be available May to August 2027 and be returning to school in the Fall. Work Location: Paris, ON Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. RESPONSIBILITIES What You’ll Do The primary responsibilities for this position include but are not limited to: * Respond to and resolve parts and service field inquiries from dealership and company representatives, * Provide cataloguing and technical assistance to dealership personnel as required * Assist supply and purchasing staff in the maintenance of parts records and in setup of service parts as necessary * Answer and respond to parts and customer service needs via telephone, fax and online systems * Other administrative support and projects as required QUALIFICATIONS You'll Have: Basic Qualifications * Undergraduate or Graduate Business degree (B.Comm, BBA, or MBA) in progress. Even better you'll have... * Demonstrated communication, interpersonal, and analytical skills. * Ability to deliver assignments with a value-add mind-set. * Strong computer skills including Microsoft Excel, Word, PowerPoint * Automotive work and previous work experience considered an asset. * Ability to work independently and manage time effectively * Bilingual in French and English For Undergraduate students, the expected hourly pay range for this position is $22.25 - $30.12 For Graduate students, the expected hourly pay range for this position is $31.72 - $34.89. This posting is for an existing vacancy within our team. Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit application. We thank all applicants for their interest, but only those selected for an interview will be contacted.

What you’ll do

The intern will respond to and resolve parts and service field inquiries from dealership and company representatives while providing technical and cataloguing assistance. Additionally, they will assist supply and purchasing staff with parts records and provide general administrative support.

Requirements

Candidates must be currently enrolled in an undergraduate or graduate business degree program and possess strong communication and computer skills. The role requires the ability to work independently and manage time effectively, with bilingual proficiency in French and English considered an asset.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Time management · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Assistance
• Data Maintenance
• Communication
• Interpersonal Skills
• Analytical Skills
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Time Management
• Bilingualism
• Administrative Support
• Business Administration
• Master Of Business Administration (MBA)
• Computer Literacy
• Cultural Diversity
• Automotive Services
• Purchasing
• Multilingualism
• Bilingual (French/English)

Job areas

• Customer Service & Support
• Administrative
• Manufacturing
• Logistics
• Customer Service Intern
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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