Operations Support Specialist

Job summary

The Operations Support Specialist will provide advanced technical support for crew planning products and manage production system installations. They will also maintain Linux servers, perform proactive problem solving, and collaborate with stakeholders on system requirements.

Job details

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Hybrid role based in Montreal, Canada. We are currently looking for a Operations Support Specialist for our office in Montreal, to join an international environment with a team of like-minded system experts in a leading edge expanding software company. The team you will be working with consists of Product Support Developer (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally. Position Responsibilities: * Become an authority on several production system installations in terms of managing the technical aspects of the applications. * Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew portfolio focusing mainly on the crew planning products. * Assist the client with knowledge injections, proactive problem solving and daily management of the production installation * Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades * Work with System requirements with internal and external stakeholders This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2-3 days a week. This is at the hiring team’s discretion and could potentially change in the future. Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): * 3+ years in software development or advanced technical support role * Good knowledge in Python language * Good knowledge of Unix and/or Linux * Good knowledge with shell scripting * Familiar with AWS concepts * Good knowledge in version control systems such as Git * Fluency in English language Preferred Qualifications (Desired Skills/Experience): * 5+ years in software development or advanced technical support role * Particular interest in technical problem solving * Experience with AWS * Experience with RAVE * Strong programming skills * Knowledge of Kubernetes is beneficial * Customer relationship experience is advantageous * Highly responsible, able to take ownership of issues * Strong technical & analytical aptitude * Able to work independently and within a team Typical Education/Experience: Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters or equivalent work experience. Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. About Jeppesen ForeFlight: Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Why You Should Join: (Canada) At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following: * Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependents * Employer paid life and AD&D insurance * A health care spending account * Short and long term disability insurance * Virtual health * Fitness reimbursement program * DPSP and RRSP retirement plans * 3 weeks of PTO for new hires * Employee Assistance Program * 2 days off to volunteer annually (effective in 2026) * Employee referral program (effective in 2026) * Flight rewards and flight stipend (effective in 2026)

What you’ll do

The Operations Support Specialist will provide advanced technical support for crew planning products and manage production system installations. They will also maintain Linux servers, perform proactive problem solving, and collaborate with stakeholders on system requirements.

Requirements

Candidates must have at least 3 years of experience in software development or advanced technical support, with proficiency in Python, Linux, and shell scripting. Strong analytical skills and familiarity with AWS and version control systems are also required.

Benefits

• Comprehensive medical, dental, and vision coverage
• Employer paid life and AD&D insurance
• Health care spending account
• Short and long term disability insurance
• Virtual health
• Fitness reimbursement program
• DPSP and RRSP retirement plans
• 3 weeks of PTO
• Employee Assistance Program
• Volunteer time off
• Employee referral program
• Flight rewards and flight stipend

Listed skills

• Kubernetes · Preferred
• Problem solving · Preferred
• Amazon Web Services · Preferred
• Linux · Preferred
• Technical Support · Preferred
• Git · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Python
• Unix
• Linux
• Shell scripting
• AWS
• Git
• Version control
• Technical support
• Software development
• Problem solving
• Crew planning
• System requirements
• Kubernetes
• Customer relationship management
• Analytical aptitude
• Software Solutions
• Operational Efficiency
• Virtual Health
• Git (Version Control System)
• Aviation Technology
• System Installations
• Planning
• Aviation
• Amazon Web Services
• Software Development
• Technical Support
• Management
• Decision Making
• Version Control
• Employee Assistance Programs
• English Language
• General Aviation
• Intravenous Therapy
• Innovation
• Environmental Protocols
• Problem Solving
• Python (Programming Language)
• Operations
• Product Support
• Service-Level Agreement
• Shell Script

Job areas

• Software
• Technology
• Engineering
• Customer Service & Support
• Operations Support Specialist
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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