Implementation Analyst

About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible for developing Sales Performance Management (SPM) expertise by identifying areas of improvement in SPM processes (crediting, payroll process) and strategy (IC plan design, quota setting, etc.) What we're looking for: Education or Background in Engineering, Commerce, Mathematics and/or Statistics 0-2 years of relevant working experience Experience in working with large datasets and a strong understanding of logical structures of databases and workflows a plus Strength in Excel to perform data profiling, segmentation, and aggregation Understanding of data architecture and process flows Analytical problem-solving ability, organizational, and project management skills Ability to take ownership and run with tasks in a fast-paced and evolving environment Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint) Nice to haves: Experience with SQL and/or Python Experience with sales incentive compensation Additional Job Info: This position is for an existing vacancy Salary range: $55K - $70K CAD

The Implementation Analyst will manage day-to-day customer relationships and act as an architect for new customers by translating data inputs into system logic. They will also work with product and engineering teams to implement new features and improve sales performance management processes.

Candidates should have an education or background in Engineering, Commerce, Mathematics, or Statistics, with 0-2 years of relevant experience. Strong skills in data handling, Excel, and analytical problem-solving are essential, along with an understanding of databases and workflows.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Data Analytics
• Customer Relationship Management
• Project Management
• Excel
• Data Architecture
• Analytical Problem-Solving
• Organizational Skills
• SQL
• Python
• Sales Performance Management
• Commission Engine Architecture
• Business Logic
• Process Flows
• Presentation Tools
• Large Datasets
• Workflow Understanding

• Data & Analytics
• Sales
• Customer Service & Support
• Engineering
• Management & Leadership

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Application method

Direct apply is available