Senior Product Manager (ICM Operations)

Job summary

- Forma is hiring a Product Manager to lead key initiatives across our ICM Operations platform, spanning Core Services and Business Intelligence (BI). This includes workflows, automation, APIs, claims management, and next-generation reporting and data capabilities - This role is for someone who can take full ownership of a product area, not just manage a backlog. We’re looking for a strategic product leader who starts with the business problem, understands the user workflow end to end, and partners cross-functionally to define the right solutions - Success in this role requires strong product…

Job details

- Forma is hiring a Product Manager to lead key initiatives across our ICM Operations platform, spanning Core Services and Business Intelligence (BI). This includes workflows, automation, APIs, claims management, and next-generation reporting and data capabilities - This role is for someone who can take full ownership of a product area, not just manage a backlog. We’re looking for a strategic product leader who starts with the business problem, understands the user workflow end to end, and partners cross-functionally to define the right solutions - Success in this role requires strong product judgment, a deep understanding of operational processes and user pain points, and the ability to balance strategic thinking with practical execution - Reporting to the VP of Engineering, you will own a portfolio of platform capabilities end to end. You’ll work closely with engineering, operations, and leadership to identify the most important problems to solve, shape requirements, and prioritize high-impact investments - We’re looking for someone who brings strong product thinking and operational awareness to help evolve how internal teams and customers interact with mission-critical systems—from approvals and ticketing to policy engines and data exploration - Own product requirements and feature prioritization for core services and business intelligence products - Translate unstructured and complex input from customers, leadership, and your own experience into structured business problems, use cases, user flows, and product ideas - Able to emphasize various end user personas such as internal implementation team, client admins and client end users - Partner with engineering to shape features, refine requirements, and make prioritization tradeoffs - Drive alignment across engineering, operations, and leadership on priorities, sequencing, and desired outcomes - Collaborate with operations and marketing teams for product release activities - Gather and synthesize feedback from customers and senior leadership - Communicate product vision and roadmap to internal teams and customers - Operate with high ownership; driving clarity, making decisions, and moving forward in ambiguity - Create lightweight wireframes and prototypes to quickly validate ideas - First 30 Days — Learn & Understand - Ramp up on Forma’s ICM platform, Core Services, and BI capabilities - Build relationships across engineering, operations, and leadership - Understand key personas and end-to-end workflows - Review current roadmap, dashboards, and operational processes - Identify initial gaps and quick wins Success: Clear understanding of the product, users, and key pain points 60 Days — Define & Drive - Own a product area within Core Services or BI - Turn ambiguous inputs into clear requirements and user flows - Partner with engineering to scope and prioritize features - Propose improvements to workflows and data visualization - Align stakeholders on priorities and roadmap direction Success: Actively shaping priorities and driving alignment 90 Days — Deliver & Scale - Own roadmap and execution end-to-end - Launch initial features or improvements - Establish scalable patterns for BI and operations - Define success metrics and incorporate user feedback - Drive longer-term product direction Success: Delivering impact and operating as an autonomous product leader ### Benefits - Unlimited + Min. Vacation: All Formadillos (cute, right?) are required to take a minimum of three weeks vacation. If you need more, just ask! - Meaningful Compensation: In addition to being paid above the industry average, you’ll join in Forma.ai’s success with our employee equity plan. - Healthcare with Benefits: Enjoy a healthcare benefits package that includes extended medical, dental, vision, life insurance, and paid parental leave. - Learning & Development: Access the resources you need to grow in your personal and professional life with a yearly training stipend. - Flexible Working: North American employees can work from where they are most productive, whether that’s in our Toronto HQ, from home, or a combination of both. - Growth & Opportunity: Our rapid growth and novel approach is an opportunity to gain the kind of unique experience you can build a career on.- Strong expertise in data visualization and business intelligence tools - This person should be comfortable working with dashboards, with a keen ability to select and articulate the most effective visualizations for a given problem - They can translate customer needs into thoughtful, scalable solutions, designing patterns that not only address specific use cases but can also be adapted and reused across a broader client base - You have comprehensive experience in using and building business intelligence tools, ticketing systems, and administrative tools - You’re excited to apply that expertise to build better tooling - You’re comfortable owning a product area end to end - You have good understanding of best data visualization practices and how to build them for scale for enterprises - You’re a strong written and verbal communicator - You’re pragmatic, decisive, and outcomes-focused - You’re collaborative and enjoy working cross-functionally - We know that applying to a new role takes a lot of effort. You’re encouraged to apply even if your experience doesn’t precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours- We thank all candidates for their interest however only qualified applicants will be shortlisted

Benefits

• Minimum 3 weeks vacation, unlimited if requested
• Above-average salary plus equity plan
• Comprehensive health, dental, vision, life insurance, paid parental leave
• Annual training stipend for learning & development
• Flexible work location (Toronto HQ, home, hybrid)
• Rapid growth offers career opportunities

Listed skills

• Data visualization · Preferred
• Flows · Preferred
• Training · Preferred
• Leadership · Preferred
• Teams · Preferred
• Client · Preferred
• Execution · Preferred
• management · Preferred
• Reporting · Preferred
• Prioritization · Preferred
• Administrative · Preferred
• Flexible · Preferred

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