Watch Station Full-Time Keyholder

Job summary

The Keyholder partners with the Store Manager to lead and develop the store team while ensuring exceptional customer experiences and operational excellence. They act as a role model on the sales floor, coaching team members and stepping into leadership responsibilities when the manager is unavailable.

Job details

Who We Are At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you. Make An Impact Our Full-Time Keyholders make an impact by partnering with the Store Manager to lead, develop, and inspire a store team that delivers exceptional customer experiences and drives results. They play a critical role in supporting daily operations, ensuring execution of Fossil’s brand standards, and helping foster an engaging environment where people and performance thrive. Full-Time keyholders act as role models on the sales floor, coaching team members, delivering training, and ensuring that brand initiatives and operational standards are consistently met. They step into leadership responsibilities when the Store Manager is unavailable and help drive a culture of accountability, teamwork, and fun. They are enthusiastic product experts who are flexible and adaptable to changes in the business. One of their main focuses is to observe and listen to their team, recognizing and coaching them to deliver an exceptional store experience. They align their day with business needs and take action to successfully achieve sales goals. They embrace teamwork and focus on creating a positive environment for those around them. After all, we are “Greater Together.” We are looking for people who embody our core values; Authenticity, we are all in with our unique selves. Everyone is different at Fossil and we love it! Grit, we push through, we bounce back and we set our sights on the prize & go after it. Curiosity, we ask what if? What’s next? Sense of Humor, we don’t take ourselves too seriously. Yeah, seriously. Making an Impact, we go big. We perform. We make a difference. Who You Are 2–3 years of retail experience, preferably in fashion or accessories. Previous leadership experience preferred (keyholder, supervisor, or similar). Passion for delivering exceptional customer service. Strong communication and interpersonal skills. Ability to motivate, coach, and inspire team members. Detail-oriented with strong organizational skills. Flexible and adaptable in a fast-paced retail environment. Team-first mindset with a genuine interest in helping people succeed. Bachelor’s degree preferred but not required. Ability to build brand loyalty Genuinely cares to help people succeed Outstanding written, verbal, and presentation skills Collaborative with others, yet able to self-motivate and direct Committed to continuous learning with the ability to adapt and flex Proven sales expertise Able to adjust and customize according to the needs of the business What We Offer Comprehensive benefits supporting health, well-being, and future planning Paid time off and leave programs for life’s important moments Opportunities for growth, learning, and development Employee product discounts Scheduling Requirements MUST HAVE OPEN AVAILABILITY 35-40 hours per week At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team. We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. If you need any accommodations during the interview process, just let us know at careers@fossil.com.

What you’ll do

The Keyholder partners with the Store Manager to lead and develop the store team while ensuring exceptional customer experiences and operational excellence. They act as a role model on the sales floor, coaching team members and stepping into leadership responsibilities when the manager is unavailable.

Requirements

Candidates should have 2-3 years of retail experience, preferably in fashion or accessories, with previous leadership experience. Strong communication, coaching abilities, and a flexible, team-first mindset are essential for this role.

Benefits

• Health benefits • Well-being support • Future planning • Paid time off • Leave programs • Employee product discounts

Listed skills

• Customer service · Preferred
• Training · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Communication · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Leadership
• Customer service
• Coaching
• Training
• Sales goal achievement
• Communication
• Interpersonal skills
• Organizational skills
• Adaptability
• Team management
• Brand standards execution
• Product expertise
• Conflict resolution
• Accountability
• Brand Loyalty
• Continuous Development
• Organizational Skills
• Curiosity
• Time Off Management
• Planning
• Motivational Skills
• Customer Service
• Sales
• Innovation
• Interpersonal Communications
• Operations
• Presentations
• Value Creation
• Verbal Communication Skills
• Scheduling
• Teamwork
• Enthusiasm
• Detail Oriented

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers