Sales Inside

Job summary

The Inside Sales Professional is responsible for building customer relationships, generating accurate quotes, and managing orders through various communication channels. They also oversee showroom operations, inventory movement, and coordinate logistics to ensure efficient service delivery.

Job details

About Us Company Overview Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve, we are investing in strong, forward-thinking talent to support our long-term success. Overview Position Overview At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success. Responsibilities and Qualifications Key Responsibilities Customer Service & Sales Support Maintain professional, courteous communication with customers before, during, and after sales Provide knowledge on products and generate accurate quotes and proposals Assist walk-in customers and handle inquiries or complaints promptly Drive profitable sales through effective selling, upselling, and cross-selling Order Management & Communication Enter orders, pricing, and customer data into systems accurately Respond to orders and quote requests via multiple channels (phone, email, fax, etc.) Collaborate with outside sales reps and internal teams to fulfill customer needs Inventory & Showroom Operations Maintain stock levels, organize the showroom, and support physical inventories Schedule and coordinate inbound/outbound deliveries and shipping logistics Negotiate freight rates and manage inventory movement efficiently Cash Handling & System Use Operate and balance the cash register and drawer daily using proper procedures Utilize management software for billing, reporting, and project tracking Product & Project Knowledge Maintain up-to-date product expertise Manage documentation and order details for large or complex projects Logistics & Operations Coordination Coordinate deliveries with Operations staff Coordinate purchase and delivery of special products Trainings Must attend all required meetings in relation to sales and all company required training programs Miscellaneous Support our values in the stand areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers Other duties as assigned Qualifications High school diploma or equivalent required 2+ years inside sales experience (incoming call preferred) Excellent verbal and written communication skills and telephone manners Ability to focus on different tasks and use time efficiently to achieve desired outcomes Familiarity with Windows operating systems Compensation and Benefits Reports To Branch Manager Compensation The listed pay range reflects the expected base rate for this position. The actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits. Base: $ 55,000-60,000 per hour Job Type: Full-Time Benefits At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes: Extended Health Care Dental Vision RRSP match program to support your long-term financial future A career path designed with you in mind Statements Foundation Building Materials is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace across Canada. We welcome applications from all qualified individuals, including Indigenous peoples, racialized communities, persons with disabilities, women, members of the 2SLGBTQIA+ community, and newcomers to Canada. In accordance with applicable human rights and accessibility legislation, we are committed to providing accommodation throughout the hiring process and employment lifecycle. If you require accommodation at any stage, please contact talent@myfbm.com.

What you’ll do

The Inside Sales Professional is responsible for building customer relationships, generating accurate quotes, and managing orders through various communication channels. They also oversee showroom operations, inventory movement, and coordinate logistics to ensure efficient service delivery.

Requirements

Candidates must have a high school diploma or equivalent and at least two years of inside sales experience. Proficiency in Windows operating systems and strong verbal and written communication skills are required for this role.

Benefits

• Extended Health Care
• Dental
• Vision
• RRSP match program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Product Knowledge · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Upselling · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Customer service
• Order management
• Product knowledge
• Inventory management
• Cash handling
• Logistics coordination
• Communication
• Upselling
• Cross-selling
• Quote generation
• Project tracking
• Time management
• Windows operating systems
• Inside Sales
• Outside Sales
• Order Management
• Product Knowledge
• Sales Support
• Residential Construction
• Cash Handling
• Workplace Inclusivity
• Cross-Selling
• Order Entry
• Billing
• Construction
• Cash Register
• Customer Service
• Customer Data Management
• Sales
• Selling Techniques
• Innovation
• Inventory Management
• Project Management Software
• Operations
• Order Management Systems
• Physical Inventory
• Showrooms
• Coordinating
• Teamwork

Job areas

• Sales
• Construction
• Customer Service & Support
• Logistics
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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