Inside Sales Representative, Edmonton (Roper Road)

Job summary

The Service Advisor is responsible for creating work orders, providing service quotes, and communicating effectively with both technicians and customers. They also manage inventory, maintain showroom promotional materials, and ensure all products are billed accurately.

Job details

Overview Fountain Tire Roper Road, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor! At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits: What is in it for you? Competitive compensation: $22 to $25 per hour Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching We will develop your skills and certifications with our excellent training program & opportunity for advancement The opportunity to work with an excellent team and great customers Regular day shifts Great discounts for you and your family on tires, parts, and mechanical services Primary Responsibilities: Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. Provide proactive calls to customers to determine their satisfaction level with the service they have received Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. Keep promotional material updated in the showroom. Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? Experience in the automotive repair industry or tire industry is an asset Effective listening skills with the ability to identify customer needs and provide recommendations Working knowledge of passenger, light truck and, specialty tires and mechanical services Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract Excellent customer service and a great attitude are a must A team player who takes pride in their work At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today! We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.

What you’ll do

The Service Advisor is responsible for creating work orders, providing service quotes, and communicating effectively with both technicians and customers. They also manage inventory, maintain showroom promotional materials, and ensure all products are billed accurately.

Requirements

Candidates should have experience in the automotive or tire industry and possess a valid driver's license with a satisfactory abstract. Strong customer service skills, the ability to identify customer needs, and a team-oriented attitude are essential.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• RRSP program with company matching
• Training program
• Employee discounts on tires, parts, and mechanical services

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Automotive repair knowledge
• Tire industry knowledge
• Communication
• Active listening
• Inventory management
• Work order creation
• Computer system proficiency
• Safety compliance
• Authorization (Computing)
• Promotional Materials
• Customer Service
• Inventory Management
• Valid Driver's License
• Automotive Services
• Showrooms
• Listening Skills
• Commercial Driving

Job areas

• Sales
• Customer Service & Support
• Retail
• Trades
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

More jobs from Fountain Tire