Service Advisor, Kelowna

Overview Fountain Tire Kelowna, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor! At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits: What is in it for you? Competitive wages: $50,000 to $60,000 per year PLUS bonuses! Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching We will develop your skills and certifications with our excellent training program & opportunity for advancement The opportunity to work with an excellent team and great customers Regular day shifts Great discounts for you and your family on tires, parts and mechanical services Primary Responsibilities: Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. Provide proactive calls to customers to determine their satisfaction level with the service they have received Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. Keep promotional material updated in the showroom. Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? Experience in the automotive repair industry or tire industry is an asset Effective listening skills with the ability to identify customer needs and provide recommendations Working knowledge of passenger, light truck and, specialty tires and mechanical services Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract Excellent customer service and a great attitude are a must A team player who takes pride in their work At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store at 1952 Spall Rd unit 6, or online today!

The Service Advisor is responsible for creating work orders, providing service quotes, and communicating effectively with both technicians and customers. They also manage customer follow-ups, process billing, and assist with inventory management and showroom maintenance.

Candidates should have experience in the automotive or tire repair industry and possess effective listening and customer service skills. A valid driver's license and the ability to provide a satisfactory driver's abstract are mandatory.

• Competitive wages • Bonuses • Health insurance • Dental insurance • Vision insurance • RRSP program with company matching • Training program • Employee discounts on tires, parts and mechanical services

• Customer servicePreferred
• SalesPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Service advising
• Automotive repair knowledge
• Tire industry knowledge
• Sales
• Communication
• Inventory management
• Work order creation
• Active listening
• Computer systems proficiency
• Promotional Materials
• Commercial Driving
• Valid Driver's License
• Automotive Services
• Customer Service
• Inventory Management
• Listening Skills
• Showrooms
• Authorization (Computing)

• Customer Service & Support
• Trades
• Retail
• Administrative
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Apply by

Sep 9, 2027

Posting language

English

Working hours

40 hours per week