MANGO - Shift Lead- Yorkdale

Job summary

The Shift Lead is responsible for motivating and developing the store team while ensuring legendary customer experiences. They must also manage sales floor operations, execute company policies, and maintain visual merchandising standards.

Job details

Who are we? Fox Group (10,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that we are working towards being the number one leading group in the retail industry in Canada! In Canada, we currently operation Mango, Laline and Fox Home. Nike is also part of the Fox Group Canada and it is operated by Retailors. We couldn’t be more excited and it is a wonderful time to join our Group with all the growth opportunities and expansions down the pipeline, we will be sure to turn your retail job into your dream career. Mango, founded in Barcelona Spain, is an internationally well-known fashion brand that designs, manufactures, and markets women’s, men’s and kid’s clothing and accessories and has over 2220 stores worldwide. Job Description Who are we looking for? We are looking for a Shift Lead, who must be an exceptional leader who can motive, inspire, and develop the store team. Job Responsibilities Provide and ensure legendary customer experiences consistently Establish Customer Satisfaction Coach, Develop and maximize the success of all associates Sets expectations and ensures accountability Maximize sales potential by coaching associates behaviors on the sales floor and in the back room Build a team that works well together based on the needs of the store Ensure training of the associate team Analyze business and create action plans Communicate effectively with/to team Direct/execute company policies/practices Direct merchandise flow Ensure visual & merchandising standards and a positive in-store experience Manage controllable expenses Maintain Mango Procedures Loss Prevention and Safety Required Skills/Experience Minimum of 1 year of fast fashion experience Prior sales management experience Demonstrated ability to achieve individual selling goals and metrics Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business Comfort in making decisions and mediating conflict within a team-environment Ability to address complex issues and allocate time to execute multiple tasks and changing priorities. Exceptional interpersonal, communication and customer service skills Ability to identify/assess top talent and train/develop/retain great people. Proficient in windows-based software such as Excel, Word and Outlook Fox Group is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted

What you’ll do

The Shift Lead is responsible for motivating and developing the store team while ensuring legendary customer experiences. They must also manage sales floor operations, execute company policies, and maintain visual merchandising standards.

Requirements

Candidates must have a minimum of one year of fast fashion experience and prior sales management experience. Proficiency in Windows-based software and the ability to analyze business trends are also required.

Listed skills

• Leadership · Preferred
• Customer service · Preferred
• Coaching · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Business analysis · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer Service
• Sales Management
• Coaching
• Team Development
• Merchandising
• Loss Prevention
• Inventory Management
• Conflict Resolution
• Business Analysis
• Excel
• Word
• Outlook
• Communication
• Fast Fashion
• Microsoft Excel
• Microsoft Outlook
• Accountability
• Interpersonal Communications
• Sales
• Mediation
• Selling Techniques

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Shift Leader
• Sales Lead
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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