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- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
Job summary
Take customer orders by phone, recommend additional products to increase sales, and make outbound calls to raise customer awareness. Build long-term relationships with local customers, promote offers and competitions, and help reduce returns by supplying the correct parts first time.
Job details
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities Will Include But Not Limited To Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In Return We Offer An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advice from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest! Alliance Automotive Group is an equal opportunities employer.
What you’ll do
Take customer orders by phone, recommend additional products to increase sales, and make outbound calls to raise customer awareness. Build long-term relationships with local customers, promote offers and competitions, and help reduce returns by supplying the correct parts first time.
Requirements
The successful candidate should be punctual, organized, and efficient while meeting deadlines. They should be proactive and enthusiastic with customers, empathetic, professional, and an excellent communicator.
Benefits
- Retailer Discounts And Cashback
- Career Progression Opportunities
- Bespoke Training
- Free Pension Advice
- Health And Wellbeing Tools
- Financial Tools
- Performance-Based Monthly Bonus
- Discount On Car Parts
Listed skills
- Upselling · Preferred
- Customer service · Preferred
- Communication · Preferred
- Organization · Preferred
- Time management · Preferred
- punctuality · Preferred
- efficiency · Preferred
- Sales · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Telephone Order Taking
- Upselling
- Outbound Sales Calls
- Customer Relationship Building
- Promoting Offers And Discounts
- Parts Ordering
- Customer Service
- Communication
- Empathy
- Organization
- Time Management
- Punctuality
- Efficiency
- Sales
Job areas
- Sales
- Customer Service & Support
- Retail
- Logistics