Unit Clerk, Medicine Outpatient - Burnaby Hospital

Job summary

The Unit Clerk performs clerical duties including scheduling appointments, registering patients, and transcribing physician orders. They act as a communication link for the outpatient unit, managing patient charts and coordinating with other hospital departments.

Job details

Salary The salary range for this position is CAD $30.03 - $30.03 / hour Job Summary Join our collegial-spirited team at Burnaby Hospital as we build for the future of health care in Burnaby. The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open in spring 2025 and phase two in 2030. Highlights of the two-phase redevelopment project include: Expanded Emergency Department with additional treatment spaces New health care pavilion with 83 beds to support maternity, neonatal intensive care, medicine and mental health patients New operating rooms, procedure rooms and recovery spaces New acute care tower with 160 beds New medical imaging department New integrated BC Cancer Centre Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics specialties. We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities. We are currently looking to fill a Casual opportunity for a Unit Clerk to join the Community Outpatient Services Unit at Burnaby Hospital located in Burnaby, B.C. Experience the exceptional benefits of working with us including: Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage. Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax. Benefit Portability: Seamlessly transfer your benefits from another HEABC employer. Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one. Maternity Top-Up: Receive an 87% top-up during maternity leave. TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes Additional employee discounts and perks available *Eligibility based on employment status Detailed Overview Under general supervision, performs a variety of clerical duties related to the operation of an outpatient care area including scheduling and booking appointments and registering patients. Acts as a communication link for the area, transcribing and processing physicians' orders, coordinating with other departments and facilities, arranging patient tests and receiving results, receiving and directing patients and visitors, and assembling and maintaining patient charts. Responsibilities Schedules and books outpatient appointments by receiving appointment requests, making follow up appointments, adjusting appointments in accordance with patient and facility requirements, and assigning to the appropriate time, date and location. Maintains appointment schedules by arranging and confirming patient appointments; prepares appointment slates and distributes slate to designated hospital departments as required. Reviews and screens outpatient booking requests, receives patients, obtains/confirms registration information, registers patient in the appropriate system and completes registration documentation. Prioritizes, processes, coordinates and transcribes physicians' orders by copying information, completing required forms and/or entering information into the computer and distributing information; arranges patient tests and performs follow up as necessary. Acts as a communication link for the assigned area by contacting other facilities and departments, including bed booking to exchange information regarding bed availability to assist admissions, discharges and/or patient transfers; receives patient's tests, and receives visitors, provides information and directs to appropriate area. Assembles and maintains patient charts according to established procedures; transcribes patient data into applicable health record system; attaches patient documents such as lab and/or special examination reports to chart; dismantles and forwards discharged patient records to Health Records. Answers telephones, transfers calls, takes messages, answers routine inquiries or referring as appropriate; opens and distributes mail as required. Performs related clerical duties such as data entry, filing, compiling, preparing and maintaining statistics including related reports, delivering and picking up items, maintaining and ordering stationary and supplies through stores, and arranging for and tracking equipment repairs as required. Maintains timekeeping records for regular and casual staff and submits/enters to payroll system as required. Receives and processes requests such as vacation, leaves of absence and terminations by preparing necessary documentation and forwarding to the Manager, Clinical Services or designate for approval. Accepts calls from nursing staff regarding illnesses and/or absence from work and communicates information received to nursing unit and appropriate person; calls in relief nursing staff according to pre-determined guidelines and refers problems to the Manager, Clinical Services or designate. Maintains records on relief staff such as names, address, contact phone number, availability for work, suitable work area and hours worked. Performs other related duties as required. Qualifications Education and Experience Grade 12, medical terminology and graduation of a recognized Nursing Unit Clerk program, plus one year of recent, related experience or an equivalent combination of education, training and experience. Skills and Abilities Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to keyboard at 40 wpm. Ability to organize work. Ability to operate related equipment. Ability to utilize a variety of computer software applications. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor Protect yourself from recruitment and employment scams. We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process. Learn more >

What you’ll do

The Unit Clerk performs clerical duties including scheduling appointments, registering patients, and transcribing physician orders. They act as a communication link for the outpatient unit, managing patient charts and coordinating with other hospital departments.

Requirements

Candidates must have a Grade 12 education, medical terminology knowledge, and graduation from a recognized Nursing Unit Clerk program. One year of recent, related experience or an equivalent combination of education and training is required.

Benefits

• Comprehensive health benefits
• Vacation time
• Benefit portability
• Pension plan
• Maternity top-up
• TransLink pass subsidy
• Employee discounts

Listed skills

• scheduling · Preferred
• Data entry · Preferred
• Communication · Preferred
• record keeping · Preferred
• Customer service · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Scheduling
• Patient registration
• Data entry
• Transcription
• Communication
• Keyboarding
• Record keeping
• Timekeeping
• Customer service
• Organization
• Computer software applications
• Payroll Systems
• Clerical Works
• Data Entry
• Orthopedics
• Nursing
• Neurology
• Acute Care
• Gastroenterology
• Statistics
• Mental Health
• Surgery
• Purchasing
• Oncology
• Registration
• Filing
• Patient Discharges
• Emergency Medicine
• Discounts And Allowances
• Critical Care
• Urology
• Anesthesia
• Ophthalmology
• Neonatal Intensive Care Unit
• Operating Room (OR)
• Emergency Departments
• Obstetrics And Gynaecology
• Geriatrics
• Medical Records
• Palliative Care
• Transcribing
• Psychiatry
• Setting Appointments
• Hospital Medicine
• Gynecology
• Equipment Repair
• Internal Medicine
• Cancer
• General Surgery

Job areas

• Healthcare
• Administrative
• Social Services
• Internal Medicine Hospitalist
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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