Service Administrator - Security Monitoring

Job summary

The Service Administrator supports the office team by managing invoicing, building estimates, and booking service appointments. They also handle customer inquiries, triage service calls, and maintain accurate digital records for the company.

Job details

Service Administrator - Security Monitoring Fraser Valley Fire Protection Ltd. — Abbotsford, BC Permanent Full Time Monday to Friday, 8:00 am to 4:30 pm, in-office The job Fraser Valley Fire Protection services fire, life safety, and security systems for customers across the Fraser Valley and beyond. The Service Administrator supports the office team with invoicing completed jobs, building estimates, booking appointments, and keeping records current. Responsibilities Invoicing Enter completed labour and parts codes into sales orders Gather information from sales orders and service reports Send invoices and service reports to customers Customer Service Receive calls directed to our security department Triage service calls between technicians and collaborate with other departments Provide basic troubleshooting or technical support for simpler problems Scheduling Review customer and site information before booking Contact customers with a service date Create work orders and calendar entries in INFOtrac and ServiceTrade Prepare paperwork and service reports for technicians Check for outstanding estimates that can be scheduled alongside a visit Records Data-entry and digitization of existing records. What we're looking for No specific credential or security background required. We do want to see that you can: Enter detailed data accurately from paper, PDF and verbal sources. Handle customer phone and email contact about billing, quotes or bookings, including difficult calls Work inside a job management, accounting, ERP or CRM system of any kind Manage several small tasks on different timelines Catch errors in paperwork and follow up to get the right answer Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure. How to apply Apply through our company job board at Employment - Fraser Valley Fire Protection Ltd.

What you’ll do

The Service Administrator supports the office team by managing invoicing, building estimates, and booking service appointments. They also handle customer inquiries, triage service calls, and maintain accurate digital records for the company.

Requirements

The role requires strong data entry skills and the ability to manage multiple tasks across different timelines. Experience with job management, accounting, or CRM systems is highly valued, though no specific credential or security background is required.

Listed skills

• invoicing · Preferred
• Data entry · Preferred
• Customer service · Preferred
• scheduling · Preferred
• Technical Support · Preferred
• Troubleshooting · Preferred
• record keeping · Preferred
• Communication · Preferred
• Time management · Preferred
• Attention to detail · Preferred
• ERP systems · Preferred
• CRM Systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Invoicing
• Data entry
• Customer service
• Scheduling
• Technical support
• Troubleshooting
• Record keeping
• Communication
• Time management
• Attention to detail
• ERP systems
• CRM systems
• Accounting software
• Work order management
• Troubleshooting (Problem Solving)
• Customer Relationship Management
• Enterprise Resource Planning
• Sales
• Customer Service
• Data Entry
• Triage
• Record Keeping
• Information Gathering
• Billing
• Security Systems
• Digitization
• Fire Protection
• Alarm Devices
• Accounts Receivable
• Fire And Life Safety
• Management Accounting

Job areas

• Administrative
• Customer Service & Support
• Security & Safety
• Construction
• Trades
• Service Administrator
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

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