RV Service Advisor

RV Service Advisor - Airdrie, AB Full-Time | Monday-Friday, 8:30 AM-5:00 PM One Saturday per month required during peak season (May-October) If you enjoy helping customers, coordinating repairs, and being the link between customers and technicians, we'd like to hear from you. Fraserway RV is looking for a Service Advisor to join our Airdrie team. In this role, you'll help customers navigate the service and repair process while working closely with technicians, warranty advisors, and service staff to ensure repairs are completed efficiently and customers receive an exceptional experience. Whether your background comes from RV, automotive, powersports, heavy equipment, marine, trucking, or another service-related industry, this could be an excellent opportunity to grow your career with Canada's largest RV dealership. What You'll Do As a Service Advisor, you'll be the primary point of contact for customers bringing their RV in for service, maintenance, or repairs. Your responsibilities will include: * Greeting customers and understanding their service needs * Scheduling service appointments and managing workflow * Creating detailed repair orders for technicians * Communicating repair recommendations, estimates, and timelines * Providing regular updates throughout the repair process * Coordinating with technicians, warranty advisors, and parts staff * Reviewing completed repairs and performing quality control checks * Closing repair orders and ensuring accurate invoicing * Building positive relationships with customers through professional and timely communication You'll Be Successful In This Role If You Have: * Experience as a Service Advisor, Service Writer, Customer Service Advisor, or in a similar customer-facing role * Strong communication and relationship-building skills * Ability to manage multiple priorities in a fast-paced environment * Excellent organizational and problem-solving abilities * Professional, customer-focused approach to service * Strong computer and administrative skills * Ability to work effectively with both customers and technicians Industry experience is considered an asset, including: * RV * Automotive * Heavy equipment * Trucking * Marine * Powersports * Service and repair environments Why Fraserway RV? For more than 55 years, Fraserway RV has been Canada's largest and most trusted RV dealership. We continue to grow because of the talented people who serve our customers every day. When you join Fraserway RV, you'll enjoy: * Monday-Friday schedule with consistent daytime hours * Comprehensive health and dental benefits * Employer-matched RRSP program * Employee and family bursary program * Ongoing training and professional development * Employee discounts on RVs, rentals, parts, and accessories * Stable, year-round employment * Supportive team environment * Opportunities for career growth and advancement Ready to Join Our Team? If you're passionate about customer service, enjoy solving problems, and want to build a long-term career with a respected Canadian company, we'd love to hear from you. Apply today and become part of the Fraserway RV team. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Background checks are part of our hiring process.

The Service Advisor acts as the primary link between customers and technicians, managing service appointments and repair orders. They are responsible for communicating estimates, providing status updates, and ensuring quality control and accurate invoicing.

Candidates should have experience as a Service Advisor or in a similar customer-facing role within the automotive, RV, or heavy equipment industries. Strong organizational, communication, and computer skills are essential for managing multiple priorities in a fast-paced environment.

• Comprehensive health and dental benefits • Employer-matched RRSP program • Employee and family bursary program • Ongoing training and professional development • Employee discounts on RVs, rentals, parts, and accessories

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Service Scheduling
• Workflow Management
• Repair Order Creation
• Communication
• Relationship Building
• Problem Solving
• Organization
• Administrative Skills
• Quality Control
• Invoicing
• Time Management
• Administrative Functions
• Scheduling
• Coordinating
• Greeting Customers

• Customer Service & Support
• Trades
• Retail
• Transportation
• Administrative
• Service Advisor
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week