Service Advisor

Job summary

The Service Advisor acts as the primary link between customers and the shop, managing the service lane and ensuring clear communication regarding repair status. Responsibilities include scheduling appointments, creating work orders, preparing estimates, and coordinating with technicians to ensure high-quality service delivery.

Job details

The Service Advisor acts as the primary link between customers and the shop, managing the service lane and ensuring clear communication regarding repair status. Responsibilities include scheduling appointments, creating work orders, preparing estimates, and coordinating with technicians to ensure high-quality service delivery. Candidates should have previous experience as a Service Advisor, Service Writer, or Shop Advisor in an automotive, truck, or RV environment. Strong customer service skills and the ability to manage service workflows and documentation are essential for this role.

What you’ll do

The Service Advisor acts as the primary link between customers and the shop, managing the service lane and ensuring clear communication regarding repair status. Responsibilities include scheduling appointments, creating work orders, preparing estimates, and coordinating with technicians to ensure high-quality service delivery.

Requirements

Candidates should have previous experience as a Service Advisor, Service Writer, or Shop Advisor in an automotive, truck, or RV environment. Strong customer service skills and the ability to manage service workflows and documentation are essential for this role.

Benefits

• Comprehensive healthcare benefits package
• Employee/family bursary program
• Employer-matched RRSP program
• Discounts on RV purchases, rentals, and parts
• Career growth opportunities

Listed skills

• Customer service · Preferred
• Documentation · Preferred
• Communication · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Service advising
• Workflow management
• Communication
• Technical coordination
• Work order management
• Scheduling
• Invoicing
• Documentation
• Repair estimation
• Warranty coordination

Job areas

• Customer Service & Support
• Retail
• Transportation
• Trades

More jobs from Fraserway RV