Evening Service Advisor

Job summary

Welcome customers, open accurate repair orders, verify recalls and warranty eligibility, and process warranty claims. Coordinate with technicians and the service foreman, keep customers informed about repairs and costs, close repair orders accurately, and schedule preventative maintenance.

Job details

Build a career with Bayview! We are seeking an Evening Service Advisor to play a key role in supporting our customers and service team. Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department. The Role: Greet and WELCOME customers. Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis. Verify open warranty recalls or campaigns available for the customer. Confirm Warranty eligibility and process the warranty claims. Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly. Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion. Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders Identify possible upcoming Preventative Maintenance services with customers and schedule for them. Maintain an organized workspace and adhere to all company policies and procedures. May include other administrative duties as assigned by the Service Manager or Foreman. Requirements: Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word. Minimum of 3 years Automotive / Truck dealership experience. Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment Cooperative and team-oriented personality with a professional positive attitude. We offer a comprehensive benefits package including: Health & dental RRSP shared contribution Boot allowance Paid training Competitive hourly rates. We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.

What you’ll do

Welcome customers, open accurate repair orders, verify recalls and warranty eligibility, and process warranty claims. Coordinate with technicians and the service foreman, keep customers informed about repairs and costs, close repair orders accurately, and schedule preventative maintenance.

Requirements

Applicants need at least three years of automotive or truck dealership experience and strong computer skills, particularly with Windows-based programs, Microsoft Excel, and Microsoft Word. They should have excellent customer service skills, be able to prioritize in a fast-paced environment, and bring a cooperative, professional, positive attitude.

Benefits

• Health and Dental
• RRSP Shared Contribution
• Boot Allowance
• Paid Training
• Competitive Hourly Rates

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Automotive Dealership Experience
• Truck Dealership Experience
• Computer Skills
• Windows-Based Programs
• Microsoft Excel
• Microsoft Word
• Repair Order Processing
• Warranty Claims Processing
• Vehicle Concern Documentation
• Customer Communication
• Cost Estimation
• Preventative Maintenance Scheduling
• Attention to Detail
• Prioritization
• Teamwork

Job areas

• Customer Service & Support
• Transportation
• Administrative

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