FOH Team Lead at Fresh Oakville - Smart Serve Required to Apply

Job summary

The FOH Team Lead assists with front-of-house operations to ensure guest satisfaction and efficient service delivery. They are responsible for staff development, inventory management, and maintaining high operational standards.

Job details

Since our launch almost 30 years ago, we’ve made it our mission to prove that a plant-based diet can be satisfying, energizing, and undeniably delicious. Every day, our talented and dedicated staff share their passion and positive energy with our community to bring the quality you know and love to our plates. Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround yourself with a team that is welcoming, inclusive and fun. The FOH Team Lead is in charge of assisting with the overall operations of the front of house to ensure guest satisfaction by providing excellent customer service. The FOH Team Lead is vital in securing processes and procedures to instill efficiency in the front of house and maintaining high team morale with staff development and growth in mind. A FOH Team Lead is expected to be a role model with the ability to complete hands-on tasks to ensure a smooth service and resolve guest escalations. The ideal traits for this position would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills. What’s In It For You? Fresh Kitchen + Juice Bar values resilience, accountability, and inclusivity. Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team, with ample room to grow. Our employees are motivated by the positive brand and continuous career growth. We offer: Increased compensation – Paid breaks and tips $19-19.50 starting wage while team leading, minimum wage in support roles or serving plus gratuities for both roles Discounted meals during work and outside of work hours, including 20% off at participating Recipe brands and other exclusive retail discounts Employee Health Plan – Available after one month, includes coverage for vision, dental, massage, mental health resources, employee assistance program and more Growth & learning opportunities – Consistent training on various topics to support continuous career development into positions of leadership Casual & inclusive environment – Warm, friendly and welcoming workplace for everyone to be their authentic self Flexible hours What Are We Looking For? 1+ years of experience in a high volume kitchen or restaurant 1+ years of experience with employee management Open and flexible availability, including evenings and weekends Able to complete physically demanding tasks – standing for long periods, lifting 50 lbs, bending and reaching, etc. Quick learner when it comes to technology, software, and kitchen operations Excellent communication skills, organizational skills, and problem-solving skills Summary of Responsibilities Ensures all dishes that are served are to spec and packaged according to packaging guidelines Communicates with GM and AGM about concerns regarding stock levels, workflow, equipment and employee issues Assists the AGM with bar and FOH inventory by accurately counting stock, recording waste, entering inventory data, and reconciling invoices Adheres to company standards in regards to portion sizes, packaging methods, quality standards, kitchen rules, policies and procedures Champions product knowledge to be able to make recommendations and educate guests on the menu, retail usage and Fresh mobile app Maintains an inspection ready restaurant including retail, eat-in and storage areas at all times Acts as a role model for employees by upholding all standards, policies and operating systems Holds FOH staff accountable to all procedures and standards set out by Fresh Completes tasks assigned by the GM and AGM while remaining accountable for the overall shift Attends manager meetings as required and is prepared to participate by actively listening and encourages and includes the opinions of others Equal Opportunity Employer Fresh strives to further challenge and disrupt the status quo to become a champion of diversity, inclusion, equity and anti-oppression. We are committed to maximizing the diversity of our organization through inclusive and barrier-free recruitment and work environments. We welcome applicants of all backgrounds and encourage applications from individuals who identify as Indigenous, Black, persons of colour, persons with disabilities, and persons of any sexual orientation or gender identity. We are pleased to provide accommodations at any point to ensure you have access to a fair and equitable application process. Any information received relating to accommodation will be kept confidential.

What you’ll do

The FOH Team Lead assists with front-of-house operations to ensure guest satisfaction and efficient service delivery. They are responsible for staff development, inventory management, and maintaining high operational standards.

Requirements

Candidates must have at least one year of experience in a high-volume restaurant and one year of employee management experience. A valid Smart Serve certification is required, along with the ability to perform physically demanding tasks.

Benefits

• Paid breaks
• Tips
• Discounted meals
• Retail discounts
• Employee health plan
• Vision coverage
• Dental coverage
• Massage therapy
• Mental health resources
• Employee assistance program
• Career development training

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Leadership · Preferred
• Process Improvement · Preferred
• Conflict Resolution · Preferred
• Attention to detail · Preferred
• Product Knowledge · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Employee management
• Inventory management
• Problem solving
• Communication
• Leadership
• Process improvement
• Team development
• Conflict resolution
• Attention to detail
• Organizational skills
• Product knowledge
• Technology proficiency
• Product Knowledge
• Invoice Reconciliation
• Resourcefulness
• Accountability
• Workflow Management
• Organizational Skills
• Resilience
• Quick Learning
• Mental Health
• Management
• Customer Service
• Training And Development
• Operating Systems
• Disabilities
• Employee Assistance Programs
• Packaging And Labeling
• Problem Solving
• Operations
• Restaurant Operation
• Team Leadership
• Detail Oriented

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Front of House Team Member
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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