Junior Accounts Receivable (AR) Specialist

Job summary

The specialist will manage the Accounts Receivable inbox, process incoming payments, and handle invoicing batches. They will also support customer inquiries, resolve disputes, and maintain customer files within the ERP system.

Job details

About Frontier Power Products: Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where engines are called upon to perform in extreme cold or high temperatures, from sea level to the tops of the Rocky Mountains and in some of the most remote locations on Earth. To meet these challenges, Frontier Power meticulously designs products that anticipate site conditions, offering customized engines and generator sets meticulously crafted to excel for our valued customers. At Frontier Power Products, our core values focus on empowering individuals, ensuring accountability, and nurturing perseverance, all while upholding the highest standards of integrity. As part of our team, you’ll collaborate with dedicated professionals who share these principles, making it a workplace you’ll be proud to contribute to. You will be a part of a collaborative and dedicated team whom you will be proud to work with. Why Join the Frontier Power Team? Overview of the Position: The AR Billing Specialist is primarily responsible for the accurate and timely preparation, processing, and management of customer invoices for the Service Department. This role serves as the primary owner of the service billing process, ensuring all labour, parts, travel, preventative maintenance services, and other billable charges are invoiced accurately and in accordance with company policies and customer requirements. The AR Billing Specialist owns the administration and management of customer invoicing portals across the organization, including invoice submission, supporting documentation, customer-specific billing requirements, portal maintenance, and resolution of rejected or disputed invoices. The role is responsible for ensuring invoices are submitted accurately and on time through customer portals and other electronic billing platforms. The AR Billing Specialist will work closely with the Accounts Receivable team to support cash flow, customer account administration, and billing process improvements. Primary responsibility for cash application, AR invoice posting and auditing, collections, aging management, and overall receivables administration. This is an onsite position. Key Duties and Responsibilities: * Review completed service work orders to ensure all billable labour, parts, travel, materials, expenses, and applicable charges are captured accurately. * Prepare and process customer invoices in accordance with company procedures and customer requirements. * Verify technician time, labour rates, parts usage, purchase orders, pricing, and tax application prior to invoicing. * Process preventative maintenance agreements and recurring service billing accurately and on schedule. * Monitor uninvoiced work orders and follow up with Service teams to ensure timely billing. * Ensure completed service work orders are invoiced within established departmental service level expectations. * Investigate and resolve invoicing discrepancies related to pricing, labour, parts, taxes, purchase orders, and customer requirements. * Submit invoices and supporting documentation through customer portals and proactively manage portal requirements, including rejected invoices, disputes, and customer-specific billing requirements. * Maintain customer portal records, access credentials, billing instructions, and supporting documentation requirements. * Monitor customer portal activity and proactively resolve rejected, disputed, or unprocessed invoices to support timely payment and minimize delays in collections. * Act as a subject matter expert on customer billing requirements and electronic invoicing processes. * Collaborate with the Jr. AR Specialist to manage and ensure invoices from all departments are submitted in accordance with customer-specific requirements. * Collect and process required prepayments for service and preventative maintenance work. * Process customer credit card payments in accordance with company policies and PCI compliance requirements. * Coordinate with customers to obtain payment prior to the release or scheduling of work requiring prepayment. * Respond to customer inquiries regarding invoices, payment requirements, and supporting documentation. * Investigate and assist in resolving invoice disputes, short payments, and billing discrepancies. * Maintain accurate customer billing and payment records within the ERP system. * Provide supporting documentation and account details to assist the Jr. AR Specialist with collections and account reconciliation activities. * Provide backup support to Accounts Receivable functions during peak periods or staff absences. * Maintain organized invoicing, payment, and customer account documentation. * Ensure compliance with customer contractual requirements, purchase orders, and company policies. * Maintain confidentiality of customer, financial, and company information. * Collaborate with internal departments to improve billing accuracy and efficiency. * Perform other duties as assigned. Experience and Qualifications: * Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred. * 2-3 years of experience in invoicing, billing, customer account administration, or accounts receivable support within a finance environment. * Experience working with service work orders, customer billing, dispute management, and resolution. * Experience working with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, including Microsoft Dynamics 365 Customer Engagement and Epicor Kinetic ERP, is considered a strong asset. * Strong customer service and relationship management skills. * Experience processing payments and handling customer account inquiries. * Knowledge of billing, customer payment processing, customer portal administration, and accounts receivable processes. * Proficiency with Microsoft Office, particularly Excel, Outlook, and Word. #MP

What you’ll do

The specialist will manage the Accounts Receivable inbox, process incoming payments, and handle invoicing batches. They will also support customer inquiries, resolve disputes, and maintain customer files within the ERP system.

Requirements

Candidates must have 1-2 years of experience in an accounting or AR-related role and post-secondary education in Accounting or Finance. Proficiency in Microsoft Office and experience with ERP accounting software are required.

Listed skills

• Time management · Preferred
• Collections · Preferred
• ERP systems · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Accounts receivable · Preferred
• Negotiation · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Accounting · Preferred
• invoicing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accounts Receivable
• Accounting
• Finance
• Microsoft Office
• Excel
• Outlook
• Word
• ERP Systems
• Epicor
• Collections
• Invoicing
• Analytical Skills
• Problem-solving
• Communication Skills
• Time Management
• Negotiation
• Communication
• Coordinating
• Problem Solving
• Microsoft Excel
• Detail Oriented
• Microsoft Outlook
• Enterprise Resource Planning
• Interpersonal Communications
• Professionalism
• Customer Service
• Self-Motivation
• Administrative Functions
• Conflict Resolution
• Empathy
• Accounting Software
• Electronic Funds Transfer

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support
• Accounts Receivable Specialist
• Accounts Payable / Receivable Clerk
• Accounting Associate Professionals
• Bookkeeping, Accounting, and Auditing Clerks

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