Frontline Consulting Services (FCS), is a TEKsystems Global Services Division.
On-site · Toronto
Provide English- and French-language help desk support to end users of a child care and early years digital tool, answering inquiries, troubleshooting issues, and directing users to appropriate technical or program support. Track and resolve inquiries, escalate complex technical issues, maintain support documentation, and deliver user training as needed.
On-site · Montréal
Implement 7S standards across nine technical sites in the Montreal region by organizing tools, equipment, storage, and work areas. Create visual management and safety systems, including foam-cut tool boards, floor markings, signage, wall storage, and standardized asset labels.
Hybrid · Winnipeg
Handle high-volume inbound calls and resolve everyday banking inquiries, including account openings, password resets, and credit card charges, with empathy and a focus on first-contact resolution. Support clients with digital banking tools, collaborate with colleagues and partners, and follow compliance and risk controls.
On-site · Saskatoon
Manage full-cycle recruitment, including intake, sourcing, screening, interviewing, selection, and offer acceptance, while partnering with hiring managers and business leaders. Develop recruitment strategies, support high-volume hiring and diversity initiatives, advise stakeholders, and contribute to continuous improvement and a strong candidate experience.
Hybrid · Vancouver
Handle approximately 40–60 inbound customer calls per day, assisting with everyday banking, accounts, digital banking access, credit cards, transactions, and new account openings. Resolve concerns professionally, identify customer needs, collaborate with internal partners, and build positive customer relationships.
On-site · Montréal
Provide Level 3 support for the site's IT infrastructure, maintaining networks, telecommunications equipment, Windows servers, firewalls, backups, and storage. Resolve complex incidents, analyze root causes, support critical services and technology projects, collaborate with local and technical teams, and document work and operational standards.
Hybrid · Mississauga
Handle approximately 40–60 inbound customer calls per day and assist with everyday banking needs, including account questions, digital banking access, credit cards, transactions, and new account openings. Resolve concerns professionally, identify customer needs, and collaborate with internal partners to build trust and strengthen customer relationships.
Hybrid · Mississauga
Handle high-volume inbound calls and assist clients with everyday banking inquiries, account openings, password resets, and credit card charges. Provide empathetic first-contact resolutions, guide clients through digital banking tools, collaborate with colleagues and partners, and follow compliance and risk controls.
Hybrid · Montréal
Handle high-volume inbound calls and resolve clients’ everyday banking questions, including account openings, password resets, and credit card charges, with empathy and a focus on first-contact resolution. Support clients in using digital banking tools, collaborate with colleagues and partners, and follow compliance processes and controls.
