Logistics Concierge (Contract)

Job summary

Coordinate shipment pickups, handoffs, transfers, and local deliveries with customers and logistics partners, while assisting customers with shipment preparation and inquiries. Monitor shipment progress, provide timely updates, maintain accurate records, and resolve or escalate operational issues.

Job details

We're Hiring: Logistics Concierge Locations:Greater Toronto Area (Canada) Employment Type: Contract Work Arrangement: In-person Start Date: Immediate About Frythub Frythub is a digital freight marketplace connecting customers with trusted logistics and freight forwarding partners. Our mission is to simplify cross-border shipping by making logistics services more accessible, transparent, and convenient. As we expand our operations across Canada and Nigeria, we are seeking reliable, organized, and customer-focused individuals to join our growing team as Logistics Concierges. About the Role The Logistics Concierge will play a key role in coordinating shipment pickups, handoffs, and deliveries while ensuring a seamless customer experience. This position serves as an important link between Frythub customers and our logistics partners, helping to ensure shipments are handled efficiently and professionally. Key Responsibilities - Coordinate customer shipment pickups and handoffs with logistics partners. - Facilitate communication between customers, freight forwarders, and delivery partners. - Assist customers with shipment preparation and logistics-related inquiries. - Monitor shipment progress and provide timely updates to customers. - Support the coordination of local deliveries and shipment transfers. - Address operational issues and escalate concerns when necessary. - Maintain accurate records of shipment activities and customer interactions. - Uphold Frythub's standards for professionalism, reliability, and customer service. Qualifications and Requirements - Must possess a valid driver's licence applicable to the location of employment. - Must have reliable access to a vehicle for shipment pickups, handoffs, and other operational activities. - Strong organizational and time-management skills. - Excellent communication and interpersonal abilities. - A customer-focused approach with strong problem-solving skills. - Ability to work independently and manage multiple tasks. - Dependability, professionalism, and attention to detail. - Familiarity with local geography and transportation networks in the assigned location. - Previous experience in logistics, customer service, transportation, or operations is an asset. Why Join Frythub? This is an opportunity to contribute to a growing technology-driven logistics business focused on improving cross-border shipping experiences. You will work directly with customers and logistics partners while gaining hands-on experience in freight coordination, customer operations, and last-mile logistics. How to Apply Interested and qualified candidates are invited to complete our online application form. Only shortlisted candidates will be contacted. Join us as we build a more connected, efficient, and customer-focused shipping experience between Canada and Nigeria. Frythub | Simplifying Cross-Border Shipping #Frythub #Hiring #LogisticsJobs #SupplyChain #CareerOpportunities

What you’ll do

Coordinate shipment pickups, handoffs, transfers, and local deliveries with customers and logistics partners, while assisting customers with shipment preparation and inquiries. Monitor shipment progress, provide timely updates, maintain accurate records, and resolve or escalate operational issues.

Requirements

Candidates must have a valid driver's licence and reliable access to a vehicle, along with strong organizational, time-management, communication, and problem-solving abilities. They should be dependable, professional, able to work independently and manage multiple tasks, and familiar with local geography and transportation networks; relevant logistics, customer service, transportation, or operations experience is an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Shipment Coordination
• Customer Service
• Communication
• Organization
• Time Management
• Problem-Solving
• Multitasking
• Recordkeeping
• Freight Coordination
• Last-Mile Logistics
• Local Geography Knowledge
• Transportation Network Familiarity
• Attention to Detail
• Dependability
• Professionalism

Job areas

• Logistics
• Transportation
• Customer Service & Support