Customer Service Rep

MOVING YOUR WORLD By Focusing On Your Success FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career. Salary FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $26.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity. Your Responsibilities As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management. Responsibilities include, but are not limited to: Receive and process sales orders to ensure timely and complete delivery. Assist in creating and maintaining new customer accounts. Manage customer master data and handle pricing administration. Address pricing variances with customers and the sales team. Build and maintain strong relationships with our Canadian sales teams. Process return authorizations and credit requests. Qualifications We Are Looking For Post-secondary education or equivalent work experience. 3+ years in B2B customer service (preferably in an industrial/manufacturing environment). Strong written and verbal English and French communication required. Microsoft Excel experience. ERP experience (SAP preferred). Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure. Experience with 3rd party customer portals, Ariba is a plus. Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe. These Are Your Benefits FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: https://fuchs.com/ca/en/benefits FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).

As a Customer Order Management Representative, you will ensure the smooth operation of the order-to-cash process. Your role includes processing sales orders, managing customer accounts, and addressing pricing variances.

Candidates should have post-secondary education or equivalent experience, along with at least 3 years in B2B customer service, preferably in an industrial environment. Strong communication skills in English and French, along with experience in Microsoft Excel and ERP systems, are required.

• Comprehensive Suite of Benefits

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• B2B
• Communication
• Problem-Solving
• Microsoft Excel
• ERP
• SAP
• Time Management
• Agility
• Pricing Administration
• Data Management
• Sales Support
• Relationship Building
• Order Processing
• Return Authorizations
• Credit Requests

• Customer Service & Support
• Manufacturing

Minimum education

High school

Minimum experience

5+ years

Apply by

Aug 16, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level