Customer Service Representative

Why Join Fuji Spray? Fuji Spray is a global leader in paint spray systems and spray guns. With over 40 years in business, we are trusted by professionals and serious DIYers worldwide in woodworking, automotive refinishing, and spray tanning. Headquartered in Toronto, Fuji Spray’s best-in-class products and unparalleled customer service have earned Fuji Spray its trusted reputation. We offer: Competitive base salary Monthly team lunches and social events A collaborative, no-ego work environment Position Summary: We are seeking a technically-inclined, enthusiastic team player ready to be a customer-facing product expert. Reporting to the Customer Service Manager, the Customer Service Representative is both a skilled problem solver and a trusted advisor, responsible for delivering exceptional service while becoming a subject matter expert on Fuji Spray products. Your mission: ensure every Fuji Spray customer has a five-star “wow” experience. What you will do: • Deliver a world-class customer experience by listening, diagnosing, and solving customer challenges with expertise and empathy. • Provide technical support (via phone, video, email, and chat) on spray systems and applications, troubleshooting finish quality, performance, or usage issues. • Guide end users through proper setup, best practices, and general use of Fuji Spray products. • Communicate with professionalism, patience, and clarity to customers of all experience levels. • Create and maintain documentation of common issues, building a knowledge base to enhance future support. • Collaborate with internal teams to escalate complex issues and share customer insights that elevate product development. • Recommend key products or upgrades when appropriate to enhance customer outcomes. • Execute on order processing, shipping quotes, tracking, and coordination with production and warehouse. • Build strong, long-term customer relationships, following up to ensure satisfaction and loyalty. • Assist with additional duties as needed, contributing to the success of the broader team. What we’re looking for: • 2+ years of customer service experience, ideally in manufacturing, technical support, or related fields. • Technical aptitude and analytical mindset, with a strong desire to understand Fuji Spray’s full product line. • Experience with spray systems, paint applications, or woodworking/automotive industries is an asset (not required). • Ability to quickly grasp product knowledge and interpret technical manuals. • Strong problem-solving skills with a genuine desire to take ownership of customer satisfaction. • Excellent English communication skills (verbal and written); French is an asset. • Patient, clear communicator able to explain technical concepts to a wide range of users. • Highly organized with attention to detail, urgency, and accuracy. • Time management skills are a requirement in this fast-paced role. • Positive energy, resilience, and willingness to learn, grow, and improve. • Proficient with MS Office (Excel, Word, Outlook) • Experience with Freshworks, Amazon Seller Central and QuickBooks considered an asset • Ability to work both independently and collaboratively within a team environment. • Self-starter who takes initiative and consistently goes above and beyond.

The Customer Service Representative is responsible for delivering exceptional service and becoming a subject matter expert on Fuji Spray products. This includes providing technical support, guiding customers through product usage, and building strong customer relationships.

Candidates should have 2+ years of customer service experience, ideally in technical support or manufacturing. Strong problem-solving skills, excellent communication abilities, and a desire to learn about Fuji Spray products are essential.

• Competitive Base Salary • Monthly Team Lunches • Social Events

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Support
• Problem Solving
• Communication
• Organization
• Time Management
• MS Office
• Technical Aptitude
• Analytical Mindset
• Attention to Detail
• Resilience
• Initiative
• Team Collaboration
• Product Knowledge
• Customer Relationship Management

• Customer Service & Support
• Manufacturing

Minimum experience

2+ years

Apply by

Jan 12, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available