Industry Engagement Specialist

Job summary

The Industry Engagement Specialist coordinates advisory councils, working groups, and committees to facilitate collaboration across the investment fund ecosystem. They are responsible for managing stakeholder relationships, gathering industry feedback, and supporting the governance process through effective communication and event planning.

Job details

Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the industry. We do this by focusing on our corporate values of Collaboration, Adaptability, Integrity, and Respect. We are looking for an organized, collaborative, and relationship-focused Industry Engagement Specialist to support and advance Fundserv initiatives across the Canadian investment fund ecosystem. The Industry Engagement Specialist plays a key role in facilitating collaboration between Fundserv and its industry stakeholders. This position is responsible for coordinating advisory councils, working groups, committees, and governance activities while supporting the management of industry-submitted ideas, proposals, feedback and recommendations through Fundserv’s governance process. In this role, you will… Coordinate and support advisory councils, industry working groups, committees, focus groups, and stakeholder forums. Build and maintain positive relationships with industry members and internal stakeholders. Interact with business leads to facilitate productive discussions, gather feedback, and drive stakeholder engagement. Support industry events and engagement activities, including meeting planning, logistics, communications, and follow-up activities. Develop surveys, collect industry feedback, and summarize findings to support informed decision-making. Why you are the person we’re looking for… You’ve demonstrated the ability to do the following, gained through education and/or experience: Effectively manage stakeholder engagement, member relationships, project coordination, customer success, industry relations, event coordination, or a similar role. Exceptional organizational and time management skills with the ability to manage multiple priorities simultaneously. Plan, schedule, and coordinate meetings involving internal and external stakeholders. Prepare agendas, presentations, meeting materials, minutes, and action-item tracking. Ensure meeting outcomes, decisions, and next steps are documented and communicated effectively. Maintain attendance records and engagement metrics as required. Provide operational, communications, and administrative support to the Relationship Management team. Assist with special projects, stakeholder communications, and industry engagement initiatives. The following is not required but will be a bonus: Bilingual proficiency in English and French. Digital literacy (CRM systems, automation tools such as Salesforce, GoToMeeting, GoToWebinar, Qualtrics). Target total compensation including bonus: $75,900 – $87,400 per year (starting base salary of $66,000 - $76,000) AI Statement Fundserv leverages the use of artificial intelligence (AI) to support our recruitment process through assistance with initial resume screening. However, AI is not used to make final assessment, selection or hiring decisions, and the hiring team maintains oversight over the end-to-end recruitment process. This job posting is for an existing vacancy. Fundserv's total compensation package includes a competitive performance pay program, employer-paid group benefits, an RRSP matching program, and more. We recognize that there are different paths to gaining skills, so if you have diverse experience which doesn’t match the criteria exactly but you think you would be great in this role, we invite you to apply! Why Work Here Our Benefits and Perks We’ve consistently been recognized as a GTA Top Employer and a Canada Top Small & Medium Employer. Below are some of the reasons why: Employer-paid premiums for group health plan, including a Healthcare Spending Account Up to $2,000 per year for mental health practitioners and corporate-wide mental health days per year Wellness benefit for gym memberships, workout equipment, meditation and wellness apps, and more! RRSP matching program $500 one-time stipend for home office equipment and monthly home-internet subsidy Access to tools like LinkedIn Learning and Pluralsight and additional training opportunities EI top-up programs for maternity and parental leave, family medical, and family caregiver leave Ability to work out of province for 20 days after 2 years of employment Our Hybrid Work Policy We recognize the importance of flexibility and work-life balance, and as such our hybrid model is purpose-led – we come in for a reason, not to fill a quota.

What you’ll do

The Industry Engagement Specialist coordinates advisory councils, working groups, and committees to facilitate collaboration across the investment fund ecosystem. They are responsible for managing stakeholder relationships, gathering industry feedback, and supporting the governance process through effective communication and event planning.

Requirements

Candidates should have demonstrated experience in stakeholder engagement, project coordination, or industry relations. Strong organizational skills and the ability to manage multiple priorities while maintaining professional relationships are essential for this role.

Benefits

• Health insurance
• Healthcare spending account
• Mental health support
• Wellness benefit
• RRSP matching program
• Home office stipend
• Internet subsidy
• Professional development
• Maternity and parental leave top-up
• Family medical leave
• Family caregiver leave

Listed skills

• Project Coordination · Preferred
• Communication · Preferred
• Time management · Preferred
• Data analysis · Preferred
• CRM Systems · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Stakeholder engagement
• Project coordination
• Relationship management
• Event planning
• Meeting facilitation
• Communication
• Time management
• Organizational skills
• Customer success
• Industry relations
• Data analysis
• Survey development
• CRM systems
• Salesforce
• Automation tools
• Governance
• Survey Development
• Office Equipment
• Hybrid Model
• Administrative Support
• Stakeholder Communications
• Customer Success Management
• Relationship Management
• GoToWebinar
• Digital Literacy
• Systems Automation
• Bilingual (French/English)
• Adaptability
• Artificial Intelligence
• Mental Health
• Multilingualism
• Customer Relationship Management
• Management
• Decision Making
• Event Planning
• Event Management
• Focus Group
• GoToMeeting
• Innovation
• Presentations
• Caregiving
• Project Coordination
• Resume Screening
• Stakeholder Engagement
• Time Management
• Coordinating

Job areas

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Administrative
• Industry Specialist
• Client Engagement Manager
• Commercial Sales Representatives
• Managers, All Other

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