End User Services Engineer (Windows & macOS Support)

Role: End User Services Engineer (Windows & macOS Support) Location: Mississauga, ON (Hybrid) Job Type: Full-time Role Objective: Deliver exceptional end-user support by ensuring the availability, performance, and reliability of workplace technology. Provide technical expertise across endpoint management, collaboration platforms, identity services, and end-user computing environments while maintaining high customer satisfaction and operational excellence. Key Responsibilities: Provide Level 2/Level 3 support for end-user devices, operating systems, collaboration tools, and business applications. Support and manage Windows 10/11, macOS, Microsoft Intune, SCCM, Autopilot, mobile devices, and peripherals. Provide advanced support for Apple MacBook devices and macOS, including troubleshooting, configuration, deployment, and optimization. Manage macOS devices using Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), and MDM solutions. Support MacBook provisioning, enrollment, refresh, deployment, and decommissioning activities. Troubleshoot macOS issues, software installations, application compatibility, and hardware-related incidents. Deploy and manage enterprise macOS applications through Intune and Apple management platforms. Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications across Windows and macOS. Administer Active Directory and Microsoft Entra ID, including user accounts, authentication, and access management. Manage OS upgrades, patching, security updates, and application lifecycle management for macOS endpoints. Troubleshoot MFA, Conditional Access, VPN, certificate, and SSO issues. Support onboarding, offboarding, software deployment, and asset lifecycle management. Collaborate with Infrastructure, Network, Security, and Application teams to resolve complex incidents. Implement automation, self-service capabilities, and process improvements. Monitor endpoint health, compliance, security posture, and performance. Create and maintain technical documentation, SOPs, and knowledge articles. Participate in change management, patching, technology refresh, and project deployments. Provide executive/VIP support for hardware, peripherals, printers, docking stations, and collaboration tools. Perform root cause analysis and recommend long-term solutions. Ensure compliance with IT security, governance, and operational standards. Required Skills: End User Computing (EUC) Support Microsoft 365 Administration Windows 10/11 Administration Apple macOS Administration MacBook Pro / MacBook Air Support Microsoft Intune Apple Business Manager (ABM) Mobile Device Management (MDM) SCCM / Endpoint Configuration Manager Microsoft Entra ID (Azure AD) Active Directory Administration macOS Security, Compliance, Patch & Upgrade Management Conditional Access & MFA ServiceNow or ITSM Tools Incident, Problem & Change Management Endpoint Security & Compliance Device Lifecycle Management Automation & Process Improvement Technical Documentation Root Cause Analysis & Troubleshooting Stakeholder & Customer Management Preferred Skills: Bash/Shell Scripting Jamf Pro, Kandji, Workspace ONE, or similar endpoint management tools Experience Required: 7+ years of experience in End User Computing, Desktop Engineering, IT Support, or Workplace Technology within enterprise environments. Strong hands-on experience supporting Windows 10/11 and Apple macOS environments. Experience with Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), MDM solutions, Microsoft 365, Microsoft Entra ID, and endpoint security management. Proven experience deploying, securing, troubleshooting, and managing MacBook devices in a corporate environment. ITIL-based service delivery experience required. Aviation industry experience is an asset. Preferred Qualifications: Apple Certified Support Professional (ACSP) or equivalent certification. Experience managing enterprise Mac fleets. Knowledge of Zero-Touch Deployment, Apple ecosystem integrations, CIS macOS security benchmarks, and endpoint hardening practices.

The role involves providing Level 2/Level 3 support for end-user devices and ensuring the performance and reliability of workplace technology. The engineer will also collaborate with various teams to resolve complex incidents and implement process improvements.

Candidates should have 7+ years of experience in End User Computing and strong hands-on experience with Windows and macOS environments. Familiarity with Microsoft Intune, Apple Business Manager, and endpoint security management is essential.

Identified from the job description. Confirm important requirements above.

• End User Computing
• Microsoft 365 Administration
• Windows 10/11 Administration
• Apple macOS Administration
• MacBook Pro Support
• Microsoft Intune
• Apple Business Manager
• Mobile Device Management
• SCCM
• Active Directory Administration
• macOS Security
• Incident Management
• Root Cause Analysis
• Troubleshooting
• Customer Management
• Automation

Minimum experience

5+ years

Apply by

Aug 14, 2026