Account Executive

Job summary

Make outbound calls to prospective customers, qualify leads by assessing their needs and purchasing process, and identify opportunities to expand the customer base. Record interactions and outcomes in the CRM, handle objections, and meet or exceed monthly targets while collaborating with sales and marketing teams.

Job details

About the role As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing. How you will make an impact: Conduct outbound calls to prospective customers. Qualify leads by assessing their needs, budget, and decision-making process. Engage prospects in meaningful conversations to uncover opportunities and overcome objections. Maintain accurate and up to date records of all interactions and outcomes in a Customer Relationship Management (CRM) system. Meet or exceed monthly objectives and targets. We’re looking for someone with High School diploma; College Degree an asset. Experience in outbound calling or telemarketing. Excellent communication skills, both verbal and written. Ability to effectively navigate objections and handle rejections. Familiarity with using a Customer Relationship Management (CRM) system. English is required It’d be great if you are Self-motivated and driven to succeed with strong organizational and interpersonal skills. Able to adapt and excel in fast paced, changing market conditions. Reliable and punctual with a strong work ethic and positive attitude. Why join us Our approach to employee wellness is holistic, which is why alongside competitive salaries, and premium health and dental benefits, corporate employees have access to: ● Wellness amenities such as onsite gym, fitness studio, and employee lounge ● Group RRSP plan to take care of future you ● Onsite medical clinic and telemedicine ● Daily shuttle bus from two downtown locations ● Subsidized employee café with delicious meals and snacks

What you’ll do

Make outbound calls to prospective customers, qualify leads by assessing their needs and purchasing process, and identify opportunities to expand the customer base. Record interactions and outcomes in the CRM, handle objections, and meet or exceed monthly targets while collaborating with sales and marketing teams.

Requirements

A high school diploma is required, and a college degree is an asset; experience in outbound calling or telemarketing is sought. Candidates should have strong verbal and written communication, CRM familiarity, and the ability to handle objections, stay organized, and succeed in a fast-paced environment.

Benefits

• Competitive Salary
• Health Benefits
• Dental Benefits
• Onsite Gym
• Fitness Studio
• Employee Lounge
• Group RRSP Plan
• Onsite Medical Clinic
• Telemedicine
• Daily Shuttle Bus
• Subsidized Employee Café

Listed skills

• Lead Qualification · Preferred
• Objection Handling · Preferred
• record keeping · Preferred
• written communication · Preferred
• interpersonal skills · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Outbound Calling
• Lead Generation
• Lead Qualification
• Customer Expansion
• Needs Assessment
• Budget Assessment
• Decision-Making Process Assessment
• Objection Handling
• Customer Relationship Management
• Record Keeping
• Verbal Communication
• Written Communication
• Organizational Skills
• Interpersonal Skills
• Self-Motivation
• Time Management

Job areas

• Sales
• Customer Service & Support
• Marketing
• Manufacturing

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