Customer Expansion Specialist

About the role As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing. How you will make an impact: Conduct outbound calls to prospective customers. Qualify leads by assessing their needs, budget, and decision-making process. Engage prospects in meaningful conversations to uncover opportunities and overcome objections. Maintain accurate and up to date records of all interactions and outcomes in a Customer Relationship Management (CRM) system. Meet or exceed monthly objectives and targets. We’re looking for someone with High School diploma; College Degree an asset. Experience in outbound calling or telemarketing. Excellent communication skills, both verbal and written. Ability to effectively navigate objections and handle rejections. Familiarity with using a Customer Relationship Management (CRM) system. English is required It’d be great if you are Self-motivated and driven to succeed with strong organizational and interpersonal skills. Able to adapt and excel in fast paced, changing market conditions. Reliable and punctual with a strong work ethic and positive attitude. Why join us Our approach to employee wellness is holistic, which is why alongside competitive salaries, and premium health and dental benefits, corporate employees have access to: ● Wellness amenities such as onsite gym, fitness studio, and employee lounge ● Group RRSP plan to take care of future you ● Onsite medical clinic and telemedicine ● Daily shuttle bus from two downtown locations ● Subsidized employee café with delicious meals and snacks

The role involves conducting outbound calls to prospective customers to qualify leads and expand the customer base. The specialist will manage interactions within a CRM system to meet monthly targets and objectives.

Candidates should have a high school diploma and experience in telemarketing or outbound calling. Proficiency in English and familiarity with CRM systems are required.

• Competitive Salaries • Premium Health Benefits • Dental Benefits • Onsite Gym • Fitness Studio • Employee Lounge • Group RRSP Plan • Onsite Medical Clinic • Telemedicine • Daily Shuttle Bus • Subsidized Employee Cafe

Identified from the job description. Confirm important requirements above.

• Outbound Calling
• Lead Generation
• Lead Qualification
• CRM
• Objection Handling
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Organizational Skills

• Sales
• Customer Service & Support
• Manufacturing
• Marketing

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available