Sales and Operations Administrator

Job summary

The role involves processing customer orders, managing pricing updates, and resolving customer complaints via phone and email. Additionally, the administrator will generate shipping documents and coordinate with buyers to ensure product demand is met.

Job details

Why Gambles? At Gambles, produce is everything. Our business provides the widest assortment of top-quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved into one of the largest produce wholesalers in all of Canada. We operate out of three locations across the country: two in Toronto and one in Calgary. We also have a satellite office in Philadelphia that manages our U.S. sales operations. Our goal is to be the supplier of choice for all our customers’ needs. Our people are the backbone of our business! We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer base, we love to see our people grow! We offer a competitive benefits package with employer covered health and dental benefits (you don’t pay the premiums!) and a company matched Pension Plan for our full-time employees. Job Description This is a unique sales support position that also involves operational duties. This position is an entry-level, full-time, onsite position reporting to the Operations Manager for Gambles Ontario Produce located in Calgary at 110 – 5675 58 Ave SE, Calgary, Alberta. The intended shift for the position is Tuesday, Wednesday 8am to 4pm, Thursday, Friday 11pm – 7pm and Saturday 8am to 4pm. This role requires a flexible working schedule which is subject to change based on the needs of the business. Responsibilities * Process Customer orders via phone, email, online ordering (internal systems) * Investigate/resolve customer complaints * Communicate with customers regarding order status, delivery timelines and product shortages * Complete daily allocations of customer orders * Communicate and work with buyers to meet customer product demand * Manage Daily/Weekly Pricing updates * Generate shipping labels, invoices, and related documents using the ERP system * Process system receiving by accurately entering shipment details upon arrival * Prepare purchase orders, invoices and driver manifests as required * Perform other related duties as assigned Candidate Requirements Qualifications: * Strong English communication skills are a must (written and verbal) * Demonstrated Customer Service experience and skills * Proficient in Microsoft Word, Excel, and Outlook Personal Attributes: * Ability to adapt to changing priorities and environments * Comfortable working in a fast-paced environment * High attention to detail and accuracy in previous work experience * Professional and personable to represent our Gambles brand to our customers * Strong organization and time management skills * Demonstrated ability to work in a team environment * Demonstrated ability to work independently and take initiative to complete daily tasks * Experience in roles requiring high attention to detail skills Job Information * Salary Range: $40,000 - $45,000 * Position Status: Existing Position * Shift: Saturday, Tuesday, Wednesday 8am-4pm, Thursday, Friday 11pm-7pm AI may be used as a support tool in our hiring process. All applications are reviewed and validated by our trained recruitment team. Gambles Group of Companies is an equal opportunity employer situated in a heritage building at 165 The Queensway and encourages applications from individuals with disabilities. Accommodation is available on request for applicants and colleagues with disabilities throughout all stages of the selection process. Saturday, Tuesday, Wednesday 8am-4pm, Thursday, Friday 11am-7pm

What you’ll do

The role involves processing customer orders, managing pricing updates, and resolving customer complaints via phone and email. Additionally, the administrator will generate shipping documents and coordinate with buyers to ensure product demand is met.

Requirements

Candidates must possess strong English communication skills and demonstrated experience in customer service. Proficiency in Microsoft Office suite and the ability to work in a fast-paced, onsite environment are required.

Benefits

• Health benefits
• Dental benefits
• Company matched pension plan

Listed skills

• Customer service · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Organization · Preferred
• Data entry · Preferred
• Attention to detail · Preferred
• Teamwork · Preferred
• ERP systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Order processing
• Problem solving
• Time management
• Organization
• Data entry
• Attention to detail
• Teamwork
• ERP systems
• Sales Support
• Artificial Intelligence
• Customer Service
• Communication
• Food Services
• Process Engineering
• English Language
• Invoicing
• Operations Management
• Proactivity
• Sales Operations
• Time Management
• Wholesaling
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Sales
• Logistics
• Food & Beverage
• Sales Operations Administrator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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