Controller/Dispatcher Security Guard

Job summary

The Controller/Dispatcher serves as the central point of contact for security operations, monitoring activities and dispatching personnel to incidents. They are responsible for maintaining communication between clients, field staff, and emergency services while managing security technologies.

Job details

Ready to suit up as a Controller/Dispatcher What matters most in a Controller/Dispatcher role is your ability to stay calm under pressure, think critically, and coordinate security operations efficiently. Your strong communication, multitasking, and decision-making skills are your greatest strengths. As a Controller/Dispatcher, you will be the central point of contact for security operations, monitoring activities, dispatching guards, responding to incidents, and ensuring timely communication between clients, field staff, emergency services, and management. You will play a vital role in maintaining safety and operational efficiency across multiple sites. What's in it for you? Hourly wage of $20 - $22/hr We will invest in you, covering the costs of continuing education through GardaWorld Academy Flexible schedules with various shifts available Career growth opportunities at GardaWorld Full-time & casual opportunities Uniform provided at no cost Responsibilities for Controller/Dispatcher Monitor security operations and maintain constant awareness of activities across assigned sites Dispatch security personnel to incidents, alarms, emergencies, and service requests Receive and respond to calls from clients, employees, and the public in a professional manner Communicate effectively with security guards, supervisors, emergency responders, and management teams Monitor CCTV, alarm systems, access control systems, and other security technologies when required Qualifications for Controller/Dispatcher Be authorized to work in Canada Hold a valid Alberta Security License First Aid/CPR certification Minimum 1 year of dispatch, controller, call center, or security operations experience Ability to work 12-hour rotational shifts, including days, nights, weekends, and holidays Strong computer skills with experience in data entry, report writing, and digital record management This could be more than a job! If you're ambitious with an entrepreneurial spirit and want to become a GardaWorld Ambassador, a rewarding career awaits you. Not the job for you? Make sure to check out all our jobs! We also have concierge, tactical, mobile patrol, control room, and casual roles available. #SSCAL

What you’ll do

The Controller/Dispatcher serves as the central point of contact for security operations, monitoring activities and dispatching personnel to incidents. They are responsible for maintaining communication between clients, field staff, and emergency services while managing security technologies.

Requirements

Candidates must hold a valid Alberta Security License and possess First Aid/CPR certification. A minimum of 1 year of experience in dispatch, call center, or security operations is required, along with the ability to work 12-hour rotational shifts.

Benefits

• Continuing education
• Flexible schedules
• Career growth opportunities
• Uniform provided

Listed skills

• First Aid · Preferred
• CPR · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Multitasking
• Decision-making
• Critical thinking
• Dispatching
• CCTV monitoring
• Alarm systems
• Access control
• Data entry
• Report writing
• Digital record management
• First Aid
• CPR
• Management
• Access Controls
• Decision Making
• Professionalism
• Report Writing
• Critical Thinking
• Composure
• Calmness Under Pressure
• Computer Literacy
• Data Entry
• Call Center Experience
• Operational Efficiency
• Cardiopulmonary Resuscitation (CPR) Certification
• Alarm Devices
• First Aid Certification
• Closed-Circuit Television Systems (CCTV)
• Physical Security Operations

Job areas

• Security & Safety
• Administrative
• Customer Service & Support
• Security Dispatcher
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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