Loss Prevention Operations Manager - Ontario

Toronto, ON
On-site
Posted Oct 15, 2026
1 position

$85,000–$110,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Apply by: Oct 27, 2026
Posting language: English
Working hours: 40 hours per week

Job summary

The Loss Prevention Operations Manager will lead and oversee loss prevention operations across Ontario to ensure consistent service delivery and risk mitigation. They are responsible for developing high-performing teams, implementing shrink reduction strategies, and maintaining strong client relationships.

Job details

Department: Investigations & Risk MitigationLocation: Ontario (Toronto), CanadaReports to: Director, Investigations & Risk MitigationSalary: $85,000–$110,000 annually, commensurate with experience and qualifications Position OverviewThe Loss Prevention Operations Manager will lead and develop loss prevention operations across Ontario, with a focus on building a cohesive, consistent, and results-driven program. This role requires an experienced loss prevention professional with strong leadership skills, extensive industry knowledge, and the ability to develop high-performing teams, strengthen client relationships, and implement effective strategies to reduce shrink and mitigate risk.Working closely with the Director of Investigations & Risk Mitigation, the successful candidate will help standardize operational practices, improve service delivery, develop talent, and support the growth of the loss prevention business. Key Responsibilities• Lead and oversee loss prevention operations and service delivery across Ontario.• Build and implement a cohesive loss prevention program with consistent procedures, training, reporting, and performance standards.• Lead, coach, and develop employees and supervisors, fostering a collaborative culture of accountability, professionalism, and continuous improvement.• Develop and implement strategies to address retail theft, organized retail crime, internal theft, fraud, and inventory shrinkage.• Monitor operational performance, analyze trends, and implement improvements to service quality and client outcomes.• Build and maintain strong client relationships, address operational concerns, and identify opportunities to enhance service delivery.• Support budgeting, staffing, resource allocation, and business development initiatives.• Ensure operations comply with applicable legislation, company policies, and client requirements. Qualifications and Experience• 5-7 years of progressive experience in loss prevention, asset protection, retail investigations, or a related field.• 3–5 years of leadership or management experience overseeing teams, multiple locations, or complex operations.• Extensive practical knowledge of retail loss prevention, apprehensions, internal investigations, organized retail crime, and shrink reduction strategies.• Demonstrated experience building or improving loss prevention programs, operational processes, and performance standards.• Proven ability to lead, mentor, and develop teams while fostering a positive and accountable workplace culture.• Strong client relationship management, communication, analytical, and problem-solving skills.• Experience with operational reporting, performance metrics, and resource management.• Knowledge of relevant Ontario legislation and loss prevention best practices.• Valid driver's license and ability to travel throughout Ontario as required.• Must hold a valid Ontario Security Guard Licence in good standing. Key Leadership Competencies• Strong, collaborative, and people-focused leadership.• Strategic thinking and program development.• Operational expertise and sound decision-making.• Accountability, integrity, and professionalism.• Client-focused service delivery and continuous improvement. Measures of Success• Enhancing a consistent, cohesive loss prevention program across Ontario.• Improving operational effectiveness and client outcomes.• Building a high-performing, collaborative team.• Strengthening client relationships and supporting business growth.• Implementing measurable performance standards and continuous improvement initiatives. The OpportunityThis is an opportunity for an experienced loss prevention leader to help shape and grow a provincial program. The successful candidate will bring deep industry expertise, a commitment to developing people, and the ability to build a unified operation that delivers measurable value to clients and supports long-term business growth. SSTOR

What you’ll do

Requirements

Candidates must have 5-7 years of experience in loss prevention or retail investigations, including 3-5 years in a leadership role. A valid Ontario Security Guard Licence and a driver's license are mandatory requirements for this position.