Bilingual Information Officer

Job summary

The Information Officer will answer inbound telephone inquiries regarding federal government programs and services. They are responsible for providing accurate information to citizens and guiding them on how to access various government initiatives.

Job details

Join Us for a Dynamic In-Office Opportunity! Join the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We are looking for motivated representatives ready to help Canadians from coast to coast. As an Information Officer, you will deliver a first-class caller experience as a representative of the Federal Government of Canada. Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them. At our office, you’ll benefit from hands-on training, real-time support, and direct access to a team of passionate professionals. By working on-site, you’ll have daily opportunities to build relationships, grow your career, and engage fully with our exciting company culture. Why You’ll Love Working On-Site: * Collaborative Environment: Connect with team members face-to-face to drive creativity and innovation. * Immediate Support: Access real-time feedback, mentorship, and guidance from managers and colleagues. * Career Growth: Build valuable connections and learn directly from industry experts. * Engaging Culture: Join a vibrant workplace where everyone contributes to a positive, high-energy atmosphere. What you can expect: * Answer inbound telephone enquiries on federal programs and services. * Deliver a first class caller experience as a representative of the federal government. * Educate callers about federal programs and services available to them. * Keep up to date on the information in the database. * Develop knowledge of the Canadian government and its structure. * Attend meetings on procedures and other work related subjects. How you’ll be great at this: * Customer centric, putting customers first! * Excellent communication skills in both English & French, verbal & written * Solid listening skills * Basic computer & search engine skills (we will teach you the rest!) * Positive attitude and professional work ethic * Multi-tasking is a huge plus! * Ability to work in a team setting If you’re ready to immerse yourself in an engaging, growth-focused office setting, apply today to be part of our team! Pay Range; 21.00 - 22.00

What you’ll do

The Information Officer will answer inbound telephone inquiries regarding federal government programs and services. They are responsible for providing accurate information to citizens and guiding them on how to access various government initiatives.

Requirements

Candidates must be bilingual in English and French with excellent verbal and written communication skills. A customer-centric attitude, basic computer proficiency, and the ability to work effectively in a team environment are required.

Benefits

• Hands-on training
• Real-time support
• Mentorship

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Multi-Tasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingual
• Communication skills
• Listening skills
• Computer skills
• Search engine proficiency
• Multi-tasking
• Teamwork
• Professional work ethic
• Problem solving
• Energetic
• Positivity
• Strong Work Ethic
• Customer Service
• Communication
• Creativity
• English Language
• French Language
• Innovation
• Listening Skills
• Mentorship
• Multitasking

Job areas

• Customer Service & Support
• Government & Public Sector
• Administrative
• Information Officer
• Information Specialist
• Systems Analysts
• Database Architects

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