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GC
Gateway Casinos Thunder Bay

Guest Service Representative

  • Thunder Bay, ON
  • On-site
  • Posted Oct 11, 2026
  • 1 position

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Employment type
Full-time
Experience level
Entry, Junior · 0+ years
Posting language
English
Working hours
40 hours per week
Seniority
Entry level

Job summary

Resolve guest complaints and claims, answer telephone calls, and relay calls and messages. Assist guests with special needs and provide customer service in a casino hospitality setting.

Job details

Overview Languages English Education No degree, certificate or diploma Experience 1 to less than 7 months On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Casino Responsibilities Tasks Resolve complaints and claims Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Additional information Work conditions and physical capabilities Standing for extended periods Personal suitability Client focus Dependability Excellent oral communication Excellent written communication Benefits Health benefits Dental plan Health care plan Vision care benefits Financial benefits As per collective agreement Other Benefits Parking available Wellness program

What you’ll do

Resolve guest complaints and claims, answer telephone calls, and relay calls and messages. Assist guests with special needs and provide customer service in a casino hospitality setting.

Requirements

The posting requires English and lists no degree, certificate, or diploma as the education level. It asks for 1 to less than 7 months of experience and highlights client focus, dependability, and strong oral and written communication.

Benefits

  • Dental Plan
  • Health Care Plan
  • Vision Care Benefits
  • Benefits As Per Collective Agreement
  • Parking Available
  • Wellness Program

Listed skills

  • Customer service · Preferred
  • written communication · Preferred
  • telephone communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Complaint Resolution
  • Telephone Communication
  • Message Relay
  • Guest Assistance
  • Customer Service
  • Client Focus
  • Dependability
  • Oral Communication
  • Written Communication

Job areas

  • Customer Service & Support
  • Hospitality

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