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Gateway Services Inc.

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Gateway Services Inc. is North America's leading accredited pet aftercare provider, specializing in compassionate memorial services, cremation, and grief support for pets and their families.

Guelph, Ontario

Veterinary Services
201–500 people

About

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With over 120 locations and 2,000+ team members, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Built on the foundation of Gateway Pet Memorial Services, Canada’s first accredited pet aftercare provider, Gateway Services Inc. continues to carry the legacy of ethical pet cremation across North America. As a team of talented people with a shared vision for upholding the highest pet aftercare standards in the industry, we believe that the same principles that guided the path of Gateway Pet Memorial – respect, honesty, trust, and integrity – hold true for today. From our leading-edge technology and extensive line of products to our streamlined processes and modern facilities, we have established the benchmark for the highest level of pet aftercare across our group of companies. With a solid reputation for helping veterinary partners give their clients the best pet aftercare services possible, we are always mindful of our special responsibility to provide a dignified and respectful memorial choice for every pet. OUR VISION As the cornerstone for pet aftercare, we will continue to build our family of companies and create meaningful partnerships in order to offer the best pet aftercare services across North America. OUR VALUES • People First • Exceed Expectations • (HIT) Honesty, Integrity, Trust • Be Passionate and Caring • Continuously Improve Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Open positions

Senior Communications & Content Manager

On-site · Guelph

The Senior Communications & Content Manager develops and executes internal and external communication strategies to strengthen the brand and support business growth. This role serves as the lead storyteller, managing editorial calendars, creating multi-channel content, and ensuring a consistent brand voice across all touchpoints.

Membre de l'équipe des opérations

On-site · Sherbrooke

Operate cremation equipment and carefully process ashes and personalized memorial products. Maintain a clean, safe work environment while collaborating with the team to meet daily production goals.

Operations Team Member

On-site · Sherbrooke

The Operations Team Member is responsible for operating cremation equipment and creating memorial products while ensuring all tasks are performed with dignity and respect. They must also maintain a clean, safe work environment and perform quality checks to meet daily production goals.

Talent Acquisition Specialist

Hybrid · Guelph

Proactively identify, engage, and qualify exceptional talent to build workforces for Care Centers across North America. Responsibilities include developing talent pipelines, partnering with hiring managers, and monitoring labor market trends.

Paw Print Artist | Memorial Keepsake Studio

On-site · Guelph

Create custom-painted paw prints and personalized memorial keepsakes for grieving pet families. Responsibilities include painting realistic fur and portraits, managing orders via Paws-e-Track, and supporting studio operations like kiln work.

Représentant(e) du service à la clientèle / de service sur route

On-site

Représentant(e) du service à la clientèle / Représentant(e) de service sur route – Crémanimo 📍 Bois-des-Filion, QC 🕒 Lundi /Vendredi – quarts de 10 heures 💼 Temps plein (40 heures + heures supplémentaires au besoin) 💲 Échelle salariale : 18,00 $ à 22,00 $/h (selon les compétences et l’expérience) Avant de postuler — Ce que ce poste exige Il ne s’agit pas d’un emploi de bureau ni d’un poste de conduite traditionnel. À titre de représentant(e) du service à la clientèle (CSR) chez Gateway, vous êtes le principal représentant en personne de notre entreprise auprès des cliniques vétérinair…

Operations Team Member

On-site

Job Overview The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center. Duties & Responsibilities * Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be…

Paw Print Artist | Memorial Keepsake Studio

On-site · Guelph

Create custom-painted paw prints and personalized memorial keepsakes for grieving pet families. Responsibilities include painting realistic fur and portraits, managing orders via Paws-e-Track, and supporting studio operations like kiln work.

Représentant(e) temporaire au service à la clientèle

On-site

Représentant(e) temporaire au service à la clientèle / Représentant(e) du service des tournées – Crémanimo 📍 Sherbrooke, QC 🕒 Lundi, mardi - jeudi et vendredi – 7-4 💼 Temps plein (40 heures + heures supplémentaires au besoin) 💲 Échelle salariale : 18.00 $ à 22.00 $/h (selon les compétences et l’expérience) Avant de postuler — Ce que ce poste exige Il ne s’agit pas d’un emploi de bureau ni d’un poste de conduite traditionnel. À titre de représentant(e) du service à la clientèle (CSR) chez Gateway, vous êtes le principal représentant en personne de notre entreprise auprès des cliniques…

Senior Marketing Manager

Hybrid · Guelph

The role involves executing integrated marketing campaigns and creating diverse content to support business growth and sales teams. Additionally, the manager will build scalable marketing operations and supervise co-op students and freelance partners.

Customer Service Representative/Route Service Representative

On-site · Nisku

The role involves managing a route to provide professional and compassionate pickup and delivery services for deceased pets from veterinary clinics. It requires building trusted relationships with clinic partners and ensuring accurate documentation and handling of pets.

Client Care Specialist | Customer Care and Family Support

On-site · Guelph

Provide compassionate customer support via phone, email, and in-person interactions to guide clients through products and services. Coordinate service requests and collaborate with internal teams to ensure operational excellence and a seamless customer experience.

Operational Team Member | Operations and Care Center Services

On-site · Surrey

The role involves operating cremation equipment and preparing memorial keepsakes and remains with precision and compassion. Additionally, the team member maintains care center cleanliness and ensures all safety protocols are followed.

Software Engineer

On-site · Guelph

The Software Engineer will support the full Software Development Life Cycle (SDLC), collaborating with IT teams to define and develop new functionality for web-based systems. Key duties include designing and developing scalable web and mobile application features, maintaining AWS environments and databases, and building integration tools.