Assessment Center Director

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others. Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances. This individual is responsible for the oversight of Assessment Operations and staff. This person serves as a point of contact for all matters related to assessments, PA WITS, and escalated utilization management decisions. The individual works closely with multidisciplinary teams, including but not limited to medical, clinical, all management team members, police, probation and parole, and all other stakeholders and the public. Ensures the assessment staff perform the appropriate battery of assessments and screenings to obtain the necessary information for the appropriate LOC recommendation. Develop processes and procedures for assessments that optimize patient outcomes and cost efficiency of services. Work with the management team on decisions for quality, accuracy, and adherence to established criteria. This person is responsible for planning, developing, implementing and evaluating the operation of the assessment center and the staff under his/her direction. This individual will oversee the quality of services offered through the Assessment Center to ensure that services are consistent with the needs of the individual and that they also represent the overall intent of the Gaudenzia philosophy Qualifications: Essential Qualifications: * Master's degree from an accredited college or university with a recognized clinical discipline. * Must hold clinical licensure in Pennsylvania. (LPC, LMFT, LMHC, LCSW, PsyD) * 3-5 year of experience in a leadership role with direct reports Preferred Qualifications: * 1-3 years of experience in behavioral health, mental health, or substance use treatment Your responsibilities in this role may include: Strategic Leadership & Planning * Develop and execute comprehensive assessment and admission strategies to meet or exceed assessment center targets. * Analyze admission trends, market data, and competitor benchmarks to inform recruitment strategies. * Establish annual assessment center goals for forecasting and budgets. * Lead continuous improvement initiatives to enhance admissions processes and outcomes. Admissions Operations * Oversee the full admissions lifecycle, including inquiry response, interviewing, application review, decisioning, and onboarding. * Ensure admissions policies, procedures, and eligibility criteria are consistently applied and compliant with institutional and regulatory standards. * Monitor and optimize admissions workflows, EHR System, CRM systems, and data integrity. * Prepare and present regular reports and dashboards for executive leadership. Team Leadership & Development * Recruit, train, coach, and evaluate staff. * Set performance expectations, track productivity, and implement corrective action when needed. * Foster a high‑performing, customer‑focused, and collaborative team culture. * Ensure staff maintain current knowledge of programs, admissions requirements, and compliance standards. * Develop and maintain relationships with all funding sources Collaboration & Stakeholder Engagement * Partner with key leadership, communications and marketing, external partners, and compliance teams. * Align marketing and outreach efforts with goals and messaging. * Represent the organization at recruitment events, information sessions, and community or industry forums. * Serve as a key advisor to senior leadership on strategy and capacity planning. * Participate in scheduled activities such as treatment team meetings, case consultations, feedback meeting, management meeting, intake meeting and administrative meetings as well as all other activities and functions for client care Compliance & Quality Assurance * Ensure adherence to accreditation, licensing, and regulatory requirements related to admissions. * Conduct audits and reviews of admissions practices to mitigate risk and ensure data accuracy. * Promote ethical recruitment practices and transparency throughout the admissions process. * Stays current with changes in State and Federal laws and regulations in areas of insurance/third party payers Skills, Knowledge, and Abilities * Possess a solid knowledge of pre-assessment and pre-certification review processes and must be able to perform appeal reviews * Ability to maintain professional and technical knowledge by attending educational workshops and conferences; reviews professional publications; establishes personal networks, participates in professional societies * Ability to develop standard procedures and policies for completing assessment paperwork, charting and client information to be used by the program and the UR department * Ability to evaluate programs and staff effectiveness * Ability to exercise sound judgment in developing, implementing, interpreting and evaluating program policies, procedures and regulations * Ability to provide supervision, management and leadership, which promotes good staff morale * Ability to develop and train direct and indirect reports * Ability to meet deadlines and goals as an independent contributor and as a supervisor of direct reports. * Ability to hold direct reports accountable for meeting KPIs * Ability to work effectively with clients, staff members, agencies, and from various cultures and backgrounds * Ability to communicate effectively, both verbally and in writing, with a wide range of stakeholder audiences * Ability to plan and organize work and prepare appropriate, accurate records and reports * Ability to establish and maintain effective working relationships with clients, staff, health care providers, referral entities, outside agencies, institutions and the general public * Ability to navigate and utilize Microsoft Office Suites and Electronic Health Record System What We Offer: Competitive Pay - Excellent Benefits - On The Job Training - Upward mobility - Educational assistance to help you grow with us in this life saving field! For more details please visit out website: https://www.gaudenzia.org/careers/ [https://www.gaudenzia.org/careers/] Our Operating Principles: We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day. * We hold client care as our top priority. * We assume good intentions. * We are present, we connect, & we communicate with transparency, dignity, and respect. * We make data-driven decisions with courage, challenge the status quo, find innovative ways to grow Gaudenzia & each other. * We support each other publicly & privately in all circumstances. * We provide & accept constructive, honest, respectful, and timely feedback with an open mind & without personalization. * We operate with integrity, focus on outcomes, & have a bias for action. * We follow through on agreements & honor commitments prioritized with a sense of urgency - someone's life may depend on it. Gaudenzia is proud to be an employer of choice - and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome. Come work with us! Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage--from job posting to onboarding--we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Oversee the operations of the Assessment Center, including staff management and the development of processes to optimize patient outcomes. Lead strategic planning for admissions, ensure regulatory compliance, and collaborate with multidisciplinary stakeholders to maintain service quality.

Requires a Master's degree in a clinical discipline and active clinical licensure in Pennsylvania (LPC, LMFT, LMHC, LCSW, or PsyD). Candidates must have 3-5 years of leadership experience with direct reports.

• Competitive Pay • Excellent Benefits • On The Job Training • Upward Mobility • Educational Assistance

Identified from the job description. Confirm important requirements above.

• Strategic Leadership
• Clinical Supervision
• Admissions Operations
• Budget Forecasting
• Regulatory Compliance
• Stakeholder Engagement
• Case Consultation
• Quality Assurance
• Performance Management
• Utilization Management
• EHR Systems
• CRM Systems
• Microsoft Office Suite
• Clinical Assessment
• Staff Development
• Risk Mitigation
• Courage
• Licensed Mental Health Counselor (LMHC)
• Professionalism
• Accountability
• Workflow Management
• Ability To Meet Deadlines
• Follow Through
• Ethical Standards And Conduct
• Recruitment Strategies
• Planning
• Data-Driven Decision Making
• Budgeting
• Auditing
• Mental Health
• Customer Relationship Management
• Dashboard
• Management
• Capacity Planning
• Medical Records
• Decision Making
• Communication
• Continuous Improvement Process
• Data Integrity
• Electronic Medical Record
• Forecasting
• Leadership
• Marketing
• Innovation
• Key Performance Indicators (KPIs)
• Licensed Clinical Social Worker (LCSW)
• Licensed Marriage And Family Therapist (LMFT)
• Licensed Professional Counselor (LPC)
• Microsoft Office
• Operations

• Healthcare
• Management & Leadership
• Social Services
• Director of Assessment
• Clinical Director
• Health Service Managers
• Medical and Health Services Managers

Minimum education

Master’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week