Dispatcher

Job summary

Coordinate freight movements by assigning and scheduling drivers, monitoring locations, managing route changes, and ensuring timely pickups and deliveries. Update shipment records, communicate with customers and partners, resolve operational issues, and collaborate with operations and warehouse teams to improve truck utilization and dispatch processes.

Job details

Company Description GAVRO FREIGHT INTERNATIONAL INC. is a freight and logistics company based at 981 Barton St, Stoney Creek, ON L8E 5H4. The company provides transportation and freight services to a range of commercial clients. Operating in a busy industrial corridor, GAVRO FREIGHT focuses on reliable delivery, efficient routing, and responsive customer service. Team members work in a fast-paced environment supporting daily freight operations and client needs. Role Description This is a full-time, on-site Dispatcher role located in Stoney Creek, ON. The Dispatcher will coordinate daily freight movements, assign and schedule drivers, and ensure loads are picked up and delivered on time. Responsibilities include monitoring driver locations, managing route changes, updating shipment status in internal systems, and communicating with customers and partners regarding delivery timelines. The role involves handling incoming calls and messages, resolving issues such as delays or route disruptions, and collaborating with operations and warehouse teams to optimize truck utilization. The Dispatcher will also maintain accurate dispatch records, support compliance with safety and regulatory requirements, and contribute to continuous improvement of dispatch processes. Qualifications Experience in dispatching, transportation, or logistics operations, preferably in a freight or trucking environment. Strong organizational and time-management skills, with the ability to handle multiple loads, drivers, and schedules simultaneously. Effective communication skills for interacting with drivers, customers, and internal teams in a clear and professional manner. Proficiency with dispatch, routing, or fleet management software, as well as basic computer skills (email, spreadsheets, data entry). Attention to detail and accuracy in recording shipment information, schedules, and driver logs. Problem-solving skills to manage route changes, delays, and unexpected operational issues in real time. Knowledge of local and regional geography, road networks, and basic transportation regulations is an asset. Ability to work on-site in Stoney Creek, ON, including potential evening or weekend shifts as business needs require. Previous experience in customer service or client-facing roles is beneficial. High school diploma or equivalent required; additional training in logistics or transportation management is an advantage.

What you’ll do

Coordinate freight movements by assigning and scheduling drivers, monitoring locations, managing route changes, and ensuring timely pickups and deliveries. Update shipment records, communicate with customers and partners, resolve operational issues, and collaborate with operations and warehouse teams to improve truck utilization and dispatch processes.

Requirements

Experience in dispatching, transportation, or logistics is preferred, along with strong organizational, time-management, communication, and problem-solving skills. Applicants need basic computer skills and a high school diploma or equivalent; dispatch software proficiency is expected, while local geography knowledge and additional logistics training are assets.

Listed skills

• Route Planning · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Organization · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Freight Dispatching
• Driver Scheduling
• Route Planning
• Fleet Coordination
• Shipment Tracking
• Customer Communication
• Problem-Solving
• Time Management
• Organization
• Dispatch Software
• Data Entry
• Recordkeeping
• Transportation Regulations
• Local Geography

Job areas

• Logistics
• Transportation
• Customer Service & Support